Guild Wars 2

Im writing to all those people considering a chargeback on the credit card. Please dont do it, contrary to popular beleif it DOES use of the goodwill of your cc company so that when something comes along that you really need a chargeback for they will think twice about initiating it. All it is doing is hurting arenanet and hurting you.

Arenanet have been in development of this game for years now and are one of those companys that are actually trying to make a game for THE PLAYERS and not just for a profitable business model. Agreed they are a business at the end of the day and all businesses need to make money. This is not bad, its life.

In my opinion you should take a little look at the dev tracker to see exactly how many people are being Personally helped by arenanet. It a large number! Ive not known this in any launch ive been a part of from any of those BIG BOY companys out there.

Arenanet are doing all they can to resolve any disputes and are even offering people REFUNDS of there own account. They have AAA+ rating with the BBB and that isent given lightly let me tell you……

So please…. Stop trying to hurt one of the GOOD companys out there in the world today and start looking at ALL the available information you have to hand before jumping to any conclusions and concluding a chargerback is your only available course of action, because it isent..

Thanks I had to get that off my chest..

You realize the BBB gives good ratings to who pay them correct?

marcusbash.8642:

You realize the BBB gives good ratings to who pay them correct?

Consequently they take notice when you chargeback a company that is paying them.

Here come the White Knight threads…sigh

zoruto.3042:

Here come the White Knight threads...sigh

what do you mean by that zoruto? I’m no white knight by any stretch of the imagination have a look at my post history before jumping to conclusions please.

I empathise with all those having problems all im saying is that there are other ways to do things that wont hurt either of you as much as a chargeback would..

marcusbash.8642:

You realize the BBB gives good ratings to who pay them correct?

No, this is a false statement. where did you hear that?

Work for ArenaNet? you get paid to write this nonsense? you know that there are people who spent the little money that has to buy the game? you know that there are people who did not work and if someone steals $ 200 from prepaid card can not make ends meet with the rent? instead of being hypocrites and children, put yourself in the shoes of those who have unfavorable situations and try to understand that the problem is not only not being able to play for two days, but the fact that there are holes that result in the loss of time and money for many people. Stop making supermoralists.

Im one of those people who has little money but spent what I have to buy this game. I’m also one of those people who cannot afford 200 dollars. I understand and empathise with people who cannot yet get into the game. Please do not take me the wrong way. Please read my post properly im not saying people shouldent have there money back im saying theres "more than one way to skin a cat as it were".

Jezath you have to realise people are not happy to have their credit card details saved with no option to remove them, especially with all the hacked accounts and people losing actual money because of it.

And tie in the fact that Anet is not doing anything about it and letting it continue, means people will distrust Anet in the long run, they know that if a hacker does get into an account with credit card details saved, they won’t be held responsible in their eyes. They will blame it on the user for not making a secure enough account in terms of a password which is rubbish. And the credit card company is the one who will end up paying for a refund.

It is a disgusting practice, they are illegally holding the 3 digit security codes of cards, and they are not dealing with it appropriately which shows they are more interested in themselves than the safety of players.

So yeah people are entitled to get a refund for that alone, among other reasons.

I’m not talking about credit card details, there is another thread which go’s into that in detail and ive made my thoughts clear on the matter there. However I do empathise with you about your credit card details it would be a nice function to have the ability to delete them as you say.

Again I state that im not saying people are not entitled to any refund my friend, im just saying there are other ways of going about it.

I dissagree on the point you make about anet not doing anything about the matter however as I have checked the dev tracker and thereare many posts of arena net going out of there way to resolve situations.

I have not had any CC details kept or anything, but have seen it happen.

Now the thing is, if they are unwilling to do anything to combat the fact people are losing real money, then I am not feeling safe having my information on their servers if they treat people like that, and I think many other people like myself who have other issues with the game even miniscule problems will feel like they don’t want to deal with anything with Anet anymore.

So hence they get angry, that the problems that are easily fixed in 2 minutes are being ignored for banning issues and karma exploit issues, that is just bad, there was 3000-5000 bannings vs probably higher with other issues like cd-key problems, log in problems, linking problems etc so it does seem like people are being pushed to the side instead of being dealt with. So yeah they are entitled to come on here and vent.

Jezath.7395:

marcusbash.8642:

You realize the BBB gives good ratings to who pay them correct?

No, this is a false statement. where did you hear that?

The BBB is not a government agency (most people think it is). It’s a private organization paid for by it’s members. It has no regulatory authority and generally will not do anything to paying members.

I think you are saying you can file a refund request instead.
But that is about as far as I agree with you. They are not a good company, if they get hurt, it’s because they deserve it after treating people like garbage. A good company is a company like, RIot Games, Arenanet is not a good company.

Echo.7259:

I think you are saying you can file a refund request instead.
But that is about as far as I agree with you. They are not a good company, if they get hurt, it’s because they deserve it after treating people like garbage. A good company is a company like, RIot Games, Arenanet is not a good company.

How long have you been following them?

I have been following them since 2004 and I completely disagree. They love their community and they build their games for US.

They stopped selling digital copies which cuts into their profits all in the name of a quality experience. Just because a vocal minority try to spin this into something bigger doesn’t the mean the majority of us do not like what they are doing.

“. They have AAA+ rating with the BBB and that isent given lightly let me tell you……”

Link to rating please.