Guild Wars 2

I am having my brother post this due to still being locked out myself.

After a matter of only a couple of days my account was hacked like everyone else’s. I am hoping on posting on this forum I can get some kind of response back to help resolve this issue because I am currently coming up on day 6 with no response other than automated ones. I understand that there are thousands of players out there who have had their accounts stolen from them and it is extremely frustrating waiting for days on end to have your account returned to you. In my position it hurts a bit more as I am stuck in my chair most of the time due to injuries I sustained fighting for my country in Iraq. Much of the time I am stuck in it because walking causes lots of pain so having something to play like Guild Wars 2 helps take my mind off of it. So you have to understand having my account stolen like this is literally being kicked while you are already down. I understand everyone is working as hard as they can to restore players accounts so any help you can give me to get this matter resolved would be very much appreciated. Thank you and Semper Fi.

Ticket # 120904-010197

Thank you for serving. I’d have done so myself if an ear implant wouldn’t have prevented it. Plenty of family members and friends have, though, so let them stand in my place.

Hopefully you get a response soon.

Meanwhile, get your machine checked for trojans/rootkits etc. Once you know it is clean, I recommend you make passwords unique between sites/applications. Programs like Keepass (I use this both in a personal and professional environment) make this practical.

Do note though if your computer itself is compromised, it’s already game-over and they’ll just steal the password safe once you enter your passphrase (and/or keyfiles) to unlock it.