120901-005179
Banned for gold/item selling after attempted hack on 08/31/12. I’ve never made another ticket and only got one response in email from Support asking me to answer security questions which I did on 09/05/12:
Response Via Email (GM FruitSnake) 09/05/2012 06:58 PM
Hello,
Due to unusually high ticket volume, it has taken longer to get to your ticket. Thank you for your continued patience and understanding.
I’ll be happy to assist you. However, I need to verify ownership of the account first. Please answer the questions below, if you have provided the information below, please reply and let us know and we will be happy to help you further.
— What first and last name did you use when you created the account?
— What physical address did you use when you created the account?
— What date of birth did you use when you created the account?
— What are all the retail access keys currently registered to your Guild Wars game account? (Please include the retail access keys from each campaign.)
— What is your Guild Wars login name?
— What are the last 4 digits of the credit/debit card used to make any Guild Wars purchases online from us? (if applicable)
— Can you recall any partial names for your characters?
In the future, when submitting tickets concerning login issues, please visit the following web form to contact the Account Login Team, as this will speed up the process:
https://guildwars.custhelp.com/app/account/support
Regards,
GM FruitSnake
The Guild Wars Support Team
My email was never changed, but I can’t access my ticket to check the status or update it. Support page login says my account is disabled. Can anyone help?