Problem in the UK

Problem in the UK

in Account & Technical Support

Posted by: coxelph.8127

coxelph.8127

Hi,

Is anyone struggling in the UK to connect to the game today and stuggled yesterday ? It’s impossible to connect as we have an error, and when we arrive on the lion arch, the game is constantly charging so unable to be connected to the game.

I noticed this problem since the new patch added (jumping puzzle). We are thousands people in the UK having this problem so it is not a computer, routor or others problems like that.
any Issue? Can you help ?

Thx.

Problem in the UK

in Account & Technical Support

Posted by: Salahn.8256

Salahn.8256

Yes me too, disconects, long loading etc all since yesterday morning.

Are you with Virgin Media by any chance?

I’ve run a few tracert’s and found packet loss regualy. I phoned Virgin media last night and was told by the “tech support” thakittens my ethernet cable. Now I’m not an expert but the loss is happening on the same hops every time.

Might be an idea if you are with them to ring their “tech support” (quotes deliberate) or the support for your own ISP

EDIT:- why does the censor edit “that + it’s” ?

(edited by Salahn.8256)

Problem in the UK

in Account & Technical Support

Posted by: coxelph.8127

coxelph.8127

Yes Virgin Media…i’m trying to call them, i let you now ;-) Cheers.

Problem in the UK

in Account & Technical Support

Posted by: warrior shapper.6502

warrior shapper.6502

not sure just virgin since other people around the world are suffering with same issue

Dream Rider [ART]
Art of Skills Desolation EU
Warrior shapper.6502

Problem in the UK

in Account & Technical Support

Posted by: hatspixelscake.7506

hatspixelscake.7506

My ISP isn’t Virgin Media but 470ms latency for me when I logged out last night. That’s more than triple what I’m seeing in other titles and far worse than usual for GW2. Raised a ticket for this issue.

Problem in the UK

in Account & Technical Support

Posted by: Valamyre.3017

Valamyre.3017

I’m having the same problem, even if I managed to sign in and it loads the map. The moment I try to leave the map it wont load. Also I’ve been unable to msg anyone on my contacts list or anyone in the guild.