(edited by vpchelko.4261)
Problem with CS
CS refuses to communicate with consumer?
One of the Devs said there was a bug with the out-going response emails. Maybe that is what you experienced.
GM Renzo
or
GM Shaolin ShadowBoxing
I don’t know why request 1267197 was generated, my origin request is 1244090.
Please fix request system. And take care about my request 1244090.
So CS refuses to communicate with me via email. I leave my message here.
(edited by vpchelko.4261)
Self Help Administrator
@vpchelko: I apologize. The message you got was due to an error in our system (not a lack of desire to communicate with you). It happened because your original ticket was closed after an agent replied on Sunday and we didn’t hear back for a few days. The next time you emailed us it counted as a new ticket. I’ve made some changes in the system to keep this from happening again – thank you for letting us know about it!
As for your ticket, the advice the agent gave on Sunday was correct. We did get the additional information you submitted and have passed it on to the appropriate people. If you didn’t get the response on Sunday, you may need to check your email settings to make sure our responses aren’t getting deleted.
Just to let everyone know, the reason we ask people to contact us through the web form rather than email is that the form captures a lot of information that email can’t, which lets us do things like verify account ownership, narrow down your issue, and provide faster service.