Guild Wars 2

Hi. After a long break the game, I decided to play it again. But disappointed when I wanted to log in again. At first I thought I forgot my password, so I decided to change them. When changing the password did not give, read the message carefully login. It turns out that my account is locked – the reason for improper behavior. I would like to learn more about the event, and ask whether it is possible to remove the blockage from my account.
I sent two times the form of the problem but I’m still waiting for a response. I count on that here can get an answer sooner.

P. S. Please bear in what I write, but I support a translator because I can not very well use English.

Each time you submit a ticket, you move back to the end of the queue. You would be best served by closing out the duplicate ticket, and only updating the original.

If you have had no personal response after 72 hours, you can post your ticket number in the Sticky, ‘Tickets for Review 3 Days and Older’.

Good luck.

Thank you for your response. In that case, I look forward to help.
If you have something that would help, some time ago I had a break-in to your account. Gmail has detected an IP from China, which made me very surprised and decided to leave it alone, but I think now suffering the consequences of the incident.