Problem with launcher screen

Problem with launcher screen

in Account & Technical Support

Posted by: Qaladrim.5190

Qaladrim.5190

Q:

Hello everyone! I’m new to the game and have enjoyed the game quite alot so far. The only problem is that I since four days ago can’t launch the game or rather the launcher acitivates and stays black = I can’t log in at all.

I have a macbook air 13 inches screen

Processor: 1,8 GHz Intel Core i5
Memory: 8 GB 1600 MHz DDR3
Graphics: Intel HD Graphics 4000 1024 MB
Version: OS X 10.9.2 (13C64)

I attached a screenshot I took earlier today which shows my black launcher screen to show what my problem looks like.

I hope that there will be a solution for this or that i can receive some kind of help here as i have tried everything i could think of with my very limited computer skills.

Attachments:

Problem with launcher screen

in Account & Technical Support

Posted by: Valenar.8920

Valenar.8920

Delete your /Library/Application Support/Guildwars2 folder (move to the trash rather)

It gets created again when you start the game.

See if that fixes your problem.