Problems Linking My GW1 Account

Problems Linking My GW1 Account

in Account & Technical Support

Posted by: Breneman.6380

Breneman.6380

Okay here’s my issue. After I type in my GW1 information and press the ‘link account’ option, I get a page with this message: “This XML file does not appear to have any style information associated with it. The document tree is shown below”

Below that it reads:
<Error code=“48” module=“3” line=“339” text=“callback (): TypeError: Cannot read property ‘cancel’ of undefined TypeError: Cannot read property ‘cancel’ of undefined at Templates\EJS\Account\link.approve.ejs:32:49 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:85:25) at Library/lib-troll.js:111:32 at Account/before.js:19:13 at Library/lib-troll.js:107:40 at Location/controllers.js:61:13 at Library/lib-troll.js:107:40 at Object.<anonymous> (Location/controllers.js:45:21) at Library/sugar-sts.js:125:72”/>

What does all this mean? When I page back it says account link successful and that my old GW1 account info/password will now be used for GW2. However, they were never linked.

Sorry for the wall of text but I wanted to show as much information as possible for some help. Anyone have any idea what’s going on?

Problems Linking My GW1 Account

in Account & Technical Support

Posted by: Cloudwalkernz.1328

Cloudwalkernz.1328

I have similar problem. I haven’t access my GW1 for over 9 months. I suggest you contact Support and use “Ask a Question” to submit a ticket as I did.

Still waiting for a reply however