Hello Support team,
I’m writing this new ticket because in this moment i’m very upset with the problem i am having for 9 days now:
It’s since day 27 i want to purchase gems with my money. I go to the Black Lion Trading Company page and select the Buy Gems option. I follow and fill all steps with correct infos, then it opens me the payment screen or i get moved to website page if i use paypal.
If i use credit card, i always (i used more than 1 credit card) get the message “Credit Card Approval failed”;
If i use PayPal, i always get the message “An error Occured finalizing your purchase”.
None of the purchasing options are working and none of my cards is working, while if and when i use them for anything else they do work, plus i asked ingame and many people could purchase gems.
I made 3 tickets, i asked for assistance many times on facebook and twitter too with no reply, i updated my tickets after your issues update post and still got ignored. Can i have some assistance please?
