Guild Wars 2

Shows on my purchases that I bought axe but no mail delivery?

I might need to update my credit card info but I don’t see where to do that in Gem Store? Only thing that changed was I got new card and expiration dates changed account number is the same?

In my account would I have to enter a whole new account password to be able to edit my profile?

NVM just had to clear out space in my mailbox.

First off all check your mailbox. if you have some old mails you might need to delete some. the mail with item will get in then.

If this doesnt help you need to contact support: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2

This thread explains more how to do that.

Malotoro.6502:

NVM just had to clear out space in my mailbox.

Was just about to write that I have the same issue, but that was the problem.
Stupid me .. :<

Gaile Gray.6028:

Malotoro.6502:

NVM just had to clear out space in my mailbox.

Cool; I’m glad you got your axe. It’s amazing how often folks forget about clearing the mailbox, so don’t worry, you’re not alone with this one.

Hi Gaile. A lot of people do not know of the message limit in the first place to then forget about it or they do not believe that there actually is such a very small limit of 10. I think that the 10/10 message counter in small font may not be enough of a notice to people who expect Gem Store purchases to be delivered and that having a full box would actually prevent their delivery.

Could you see about making a suggestion to have a red-lettered note show in the bottom of the messages inbox when there are messages waiting to be delivered and to clear some messages for them to then be delivered? Would certainly prevent this from being such a massively common issue any longer.