Guild Wars 2

I ran into an issue last night. I purchased the HoT upgrade from buy.guildwars2.com, clicked the registration link, filled in the blanks for the account I wanted to upgrade, and it kicked back a message indicating “We were unable to register an account using the information provided. Please check your information and try again.”

I copy/pasted the serial code and it had the correct number of characters. What other circumstances would cause this issue?

I’m trying to figure out where I went wrong. I also tried the “redeem code” button in the gem store, but that didn’t work either. What can I do to get what I paid for here? This is pretty frustrating.

You might try logging into ‘My Account’ above and then ‘Game Content’ and ‘Add a Code’ there.

Good luck.

You almost registered a new account. Upgrades are handled through account.arena.net.

^Which is where ‘My Account’ – ‘Game Content’ – ‘Add a Code’ leads you. Lol.

Thanks, guys! I’ll take a look and see if I can’t get that to work. I figured there was something obvious I was missing.

Update:

Thanks again for the advice. I’m sure it would have worked. But it turns out that while I was at work today, GW2 support went ahead and set up HoT on the specified account for me. Nice!

The confusion came about because I purchased HoT, then clicked the link provided. I didn’t see where it indicated that if I were upgrading an existing account I would need to log in and go to the “My account” link to do so. I figured “Oh, here’s a link to register my purchase…” So maybe there’s an opportunity to make that process a little more clear at the point of sale?

Anyway, thanks again to the GW2 community and GW2 tech support for a painless resolution on this issue. Idiot-proofing it for me was a nice touch I didn’t expect! LoL