Purchased Wrong Item in Gem Store

Purchased Wrong Item in Gem Store

in Account & Technical Support

Posted by: Vaatlaw.7530

Vaatlaw.7530

I purchased the wrong item in the Gem Store and am curious if I would be able to get a refund through support?

I know theres a gem refund request option, but Im just curious if it would be a waste of my time to try and get the refund?

I purchased the Profane Armor instead of the Primeval Armor.

Purchased Wrong Item in Gem Store

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

Why would it be a waste of your time? The best way to find out is to try it.

The Burninator

Purchased Wrong Item in Gem Store

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Oh, please do go ahead and write up a ticket. We try very hard to make adjustments when we can. I can’t speak to this precise transaction, but if you contact Support by filing a ticket through the “Ask a Question” tab on that linked page, the team may be able to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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