Purchased items on TP, not received.

Purchased items on TP, not received.

in Account & Technical Support

Posted by: ICEAciD.8065

ICEAciD.8065

Purchased 3x Spirit Planks from the Trading post and only received 1, but the history shows I paid for 3 and gold was taken out for that purchase.

Was advised by someone in game that I should relog, though it didn’t deliver the 2 missing spirit planks.

I also tried exiting the game and then deleted all mail just in case it was trying to be sent there.
I uploaded a screenshot of what I see.
http://i.imgur.com/5jzq5cc.jpg

/I finished the crafted item by purchasing more mats but would like to receive those 2 missing items please.

(edited by ICEAciD.8065)

Purchased items on TP, not received.

in Account & Technical Support

Posted by: Just a flesh wound.3589

Just a flesh wound.3589

You’ll need to make a ticket and discuss it with support

Top of page: support
Top of page: submit a request
Be sure to select an option from the multiple choice buttons

Be careful what you ask for
ANet may give it to you.

Purchased items on TP, not received.

in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

Purchased 3x Spirit Planks from the Trading post and only received 1, but the history shows I paid for 3 and gold was taken out for that purchase.

Was advised by someone in game that I should relog, though it didn’t deliver the 2 missing spirit planks.

I also tried exiting the game and then deleted all mail just in case it was trying to be sent there.
I uploaded a screenshot of what I see.
http://i.imgur.com/5jzq5cc.jpg

/I finished the crafted item by purchasing more mats but would like to receive those 2 missing items please.

Notice the little “3” in the top right corner of the item in your picture. That means all 3 of your planks were consolidated into a single stack. This happens when you purchase more than one of the same item from the TP.

In GW2, Trading Post plays you!