Guild Wars 2

I sent an email support question on this. I purchased the profane armor set, and I wasn’t sure how to place the items on my character. I started clicking around on the items, and for the life of me it asked something about pvp. (please keep in mind that I am a complete noob to this). Anyway, whatever I did the purchase skin has disappeared and doesn’t show on my character. I could use a little help on this please. It is not very intuitive when it comes to applying these outfits on a toon. I am just trying to find out what happened to the skin, it just doesn’t appear anywhere in my bags on on my toon.

Well I just got an email from support asking me to run this game advisor client and telling me to connect directly to my modem when doing so. I cannot do that as my computer is in another room, and I am on wireless. I don’t have a cable line running to the room my computer is in. I am not a techy person either. So I am not sure why support can’t just look at the log and see I purchased this item and it is no longer in my bags nor on my character. This seems to be more of a hassle than it is worth. Maybe I should just get a refund of my money. This is frustrating. It certainly leaves me to seriously think about not purchasing any more items from this game.

I got another email, and the customer service GM Klau, whoever that is, didn’t even explain anything to me, or why my bought in game item disappeared. I simply recieved this response,
Hello,

Thanks for contacting the Guild Wars Support Team.

While I would like to replace or restore your items, the Guild Wars Support Team is unable to replace individual items for the situation that you have described.

Please let us know if you have any other questions or concerns.

Regards,
GM Klau
Guild Wars 2 Support Team
——————————————-

You guys have some really crappy customer service. I have no idea what happened to the in game items. So it looks like no one cares, and is just sending out very standard “we can’t help you responses”.

Oh by the way, I did manage to run that game advisor thing, and send the zip file. Even on my wireless.

I will not buy another in game item from your game again. Lesson learned.

Maybe they know that items just don’t ‘disappear’ without reason.
Yes maybe the item is gone. But maybe you deleted by accident and don’t want to admit that. Or someone had access to your account and deleted the item.

In any case, they cared about you since they told you that they would like to replace the items. I hope they will find something from the game advisor so they can help you.

Did you transmute it onto one of your weapons?

I don’t know what the hell I did honestly, I was clicking on the skin items and some pvp thing showed, I wasn’t sure and clicked it.. all I know is that the skin items are just gone. Error on my part I am sure, but honestly what would have been helpful is if the customer service folks could explain how the skins work, and maybe look at what I did in game to explain it to me. There was no explanation, no help what so ever for a newb playing this game. So like I said lesson learned, don’t buy kitten from their game anymore. If something happens their philosophy is your SOL. I will play the game, but just won’t purchase anything. I will be sure to tell other people I know who like to game also to beware on purchasing anything in this game.

A skin works like a transmutation but what that pvp thing would be, no clue. Nothing about the skin and pvp on the wiki.

But putting that on anet is a bit much. There is boatloads of info available about basically every aspect of the game. And I know it’s not what you want to hear but when you don’t know how something works it is best to find out before just clicking.
They gave you the option to send them info so they can check what happened and it worked even on wireless. So wait for an answer there.

Well just got home from class, my faith has been restored. I did finally get an email from support saying they refunded the gems (a portion) of them. I agree, it was haphazzard of me to just start clicking and I honestly thought it was just a similar type deal as other games I played were you just overlay onto the current gear. Anyway, I am glad that they did resolve it and now I know to be more careful. Thank you for responding folks, and thank you to the GW2 support team for finally resolving the issue to my satisfaction.

SandraSolace.7682:

A skin works like a transmutation but what that pvp thing would be, no clue. Nothing about the skin and pvp on the wiki.

But putting that on anet is a bit much. There is boatloads of info available about basically every aspect of the game. And I know it’s not what you want to hear but when you don’t know how something works it is best to find out before just clicking.
They gave you the option to send them info so they can check what happened and it worked even on wireless. So wait for an answer there.

these days with the skins it asks you whether you want to transmute it or transform it into a pvp item. if you choose pvp, it drops a pvp version of it into your bag rather than going into the transmutation window. these items are for use in sPvP and cannot be used in the PvE world (just like other sPvP gear)

From the sounds of it, you chose it to be a PvP item, and then it would have shown up in your PvP locker in the Mists. Doesn’t matter now, I suppose, as you got a refund. If it should show up later, you might want to ask Support about giving it back.

I hope your further adventures in Tyria are pleasant ones. Good luck. =)