Guild Wars 2 Forum - Account & Technical Support

Purchasing Gems

As usual I went to purchase gems, going through the in-game window, then redirected to PayPal. Log in, it says $35, click accept. Check back in to GW, somehow it made the purchase twice. Checked e-mails, two separate e-mails/transactions, but both e-mailed in the same minute. Not a big issue since I’d probably buy more gems later on, but figured I’d let Anet know somehow the system made 2 transactions when I only did everything once.

Purchasing Gems

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Wouldn’t hurt to make a bug report then, even if you don’t want a refund. That’s the best way to let ANet know of problems with anything.

Purchasing Gems

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We are very sorry about this, and by all means, if you’d like a refund, just click Support at the top of this page, then “Submit a request” and we’ll get that processed as quickly as possible.

There is a known issue with PayPal that sometimes causes a “hiccup” that can delay the fulfillment of the order. We’re working with our billing provider and PayPal to get that fixed. In the meantime, never feel obliged to keep more gems than you intended to purchase unless you decide that’s really the thing you want to do. If not, just contact CS and we’ll get you a refund.

Thanks for your support of our game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet