Guild Wars 2

Hi! I just returned to the game and when I did I deleted a few characters I didn’t think I’d play or had anything on them (I completely forgot about the Costume slot!)

One of them, my Norn Elementalist, had the witches costume from Halloween. And the Asura I had (I believe she was an engineer) had dragon minis that had been sent to my account for having it (I forgot exactly how the mail they came with read)

I’m just wondering if they could be restored in any way. Figured it couldn’t hurt to ask.

Sadly I do not remember their names (I think the norns last name was Crystalstar or something to that effect)

Your best bet is to contact support. Use the support tab at the top of the page then go to ‘ask a question’ and fill out a ticket.

I’ll save you time. Anet will not restore your character or the items you lost when you deleted them.

Gaile Gray.6028:

There are in-game mechanics that address / prevent accidental deletions. You cannot delete a character without going through a couple of confirmation processes and without getting a warning about possible item loss. I don’t know what we can do, systemically, to address this issue any more clearly.

I do know that at the present time, we’re not in a position to dedicate resources towards offering a “do over” for these issues and certainly the process of a full account restorations is too time-consuming to offer (and would be inappropriate in these circumstances). Right now, having an agent research the matter and somehow replace the item would extend the time we take to respond to players with other issues, like account hacks. So this isn’t a service we currently can offer.

So im guessing that email i got was fake then, good thing i got that authenticator, and changed the passwords. it was weird cuz it said i was logged in 13 minutes ago, when i wasnt even near a computer the whole day.