Guild Wars 2

Good afternoon.

Recently my account was hacked by an unknown party, and I had contacted support. They told me via e-mail that they would revert my account back to the pre-hacked state (ie: 12/05/2012). I have been waiting for about roughly 2 days so far for the incident to be resolved, but so far nothing has happened. A few questions:

- How long does it usually take for these kinds of incidents to be resolved? The first few e-mails back were done promptly but the resolving of the issue in full is long in coming. Essentially stopped playing because of fear of deleting any progress in the meantime in game.

- The support staff also advised me to get a Guild Wars 2 Authenticator for added security. Unfortunately I do not have a phone which can use that kind of application. Are there any other ways to add security besides the Authencitator?

Many thanks for your help, am hoping for a speedy response.

Im not sure how long it takes but I have also been waiting two days though. As much as I’d love to get back to playing, Im not really worried, I know that they have loads of other people to deal with but they’ll get it done sooner or later.
In regards to authentication, there is an email authentication system but I don’t know anything about it Im afraid.

Good luck ; )

Thanks Titan. The only thing which bugs me right now is the fact that it is uncertain on when things would be resolved. If they could do some daily feedback? Or if possible a bi-daily feedback on the situation it would be nice. Granted, it is true that the support staff would be resolving other cases as well, so time is of course limited.