Guild Wars 2

So I have submitted a refund request, how long will it take me to get a reply back to them, and/or how will I know when they have replied or given me a refund? Thanks for the help

The window for a response from CS is 3 days (72 hours). If you have not received a response after 72 hours you can post your ticket number for review in the “3 days & older” sticky thread.

Okay, I undertstand, but how will I actually know if they have replied? Will I get an email saying so or? Thanks for helping.

Yes you should get an email. You should have already gotten an automated email when you submitted your ticket. If you didn’t get that check your spam folders.

Okay, thanks so much for answering, I cannot see the email saying that I have submitted the ticket in any folder though.

Here is a message about not receiving emails:

https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/