Guild Wars 2 Forum - Account & Technical Support

Raise the gem weekly purchase limit

Hi,

I have an issue with gems buying !

I love GW2 and want to support ANET as much as possible, but since Halloween, you put a weekly purchase limit on how much gem you can buy :/

The event is ending soon, and i put all my gems in key without much luck :/
So now i’m locked out of gem buying until the event ends ? I have 1 gold left, so gem trading isnt a solution

That can’t be right and i don’t think i’m the only one with this issue
People are trying to legitimately support ANET & have fun at the same time, don’t put a buy limit during events please

ps: my incident N° 121023-001190

Raise the gem weekly purchase limit

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I am sorry that you’re hitting a limit on purchases, even though I do understand that such limits are necessary from our perspective (due to so much fraud and so many disallowed purchases). It’s disappointing that fraudsters make it difficult for us legitimate people to make purchases!

Please note that the event will run until November 1st, so it’s not ending too soon. And since you wisely submitted a ticket, the support team will have a chance to review this and work with you on the purchase limit. I believe that you will hear about this very soon, and I am sorry for your wait.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Raise the gem weekly purchase limit

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Posted by: repslol.5071

repslol.5071

Hi.

I just wanna ask. When i bought gems yesterday i got them, but when i tried today i can´t
is there somekinda buying limit on gems

If there are what kinda limit

Raise the gem weekly purchase limit

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

repslol.5071:
Hi.

I just wanna ask. When i bought gems yesterday i got them, but when i tried today i can´t
is there somekinda buying limit on gems

If there are what kinda limit

I don’t know the details, but I do know there is a purchase ceiling. There are also protections against fraudulent use of a credit card, and some other factors that can kick in.

The best thing to do is to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Raise the gem weekly purchase limit

in Account & Technical Support

Posted by: Atrophied.8725

Atrophied.8725

There is a purchase ceiling, yes. I’ve hit it a few times. I think it’s $250 in a single week, after which time it’s unlocked again. (It could be $200, I’m guessing ‘cause I don’t deal in USD amounts. :P)

This only really was an issue for me when I hit the limit, then they released daily minipets. I’ve learned to purchase my gems after any given Tuesday’s update to avoid this issue in the future.

Xandra – 80s in all classes – Ele/Guard mains – [TL] – NSP

Raise the gem weekly purchase limit

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We’re sorry for any inconvenience that a purchase ceiling presents, and the team is more than willing to work with you on that issue, so please don’t hesitate to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Raise the gem weekly purchase limit

in Account & Technical Support

Posted by: Geotherma.2395

Geotherma.2395

After hitting the limit about 8+ times on my account I’ve come to realize that if you want it lifted you have to contact CS. When you do they will lift the limit (usually for 24 hours) and you can go nuts on buying gems. I still find it annoying to have to do that, but with Aion I remember hitting that limit so much I just stopped buying from in game and started only buying cards.

Intel i7 3.9ghz processor 16GB Ram 2TB HDD
Nvidia GTX 650 Win 7 64bit FFXI 4+yrs/Aion 4+ years Complete Noob~ Veteran OIF/OEF
http://everyonesgrudge.enjin.com/home MY GW2 Music http://tinyurl.com/cm4o6tu

Raise the gem weekly purchase limit

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Posted by: Atrophied.8725

Atrophied.8725

Ahh, gem cards. that would work if there were anywhere within ~150 miles that sold gem cards. :P

(EB Games here does NOT carry them, despite them being on the list of stores that should, and my local Best Buy also doesn’t carry them. Yay. Oh, also Walmart – does not carry them locally.)

Xandra – 80s in all classes – Ele/Guard mains – [TL] – NSP

Raise the gem weekly purchase limit

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Posted by: Geotherma.2395

Geotherma.2395

In fact I’m at the ceiling right now lol.. But I really don’t care to play the email game with them anymore, so i ordered 20 from Gamestop to my local store ^^

My Walmart doesn’t carry them idk why, my Gamestop does. You could order them online I suppose, there may be stores/companies that give free shipping after X amount etc. Nice to have some when you get locked out of spending your money on Arenanet lol..

The amazon $25 ones have free shipping I think.