Random Disconnects

Random Disconnects

in Account & Technical Support

Posted by: icymcfire.5674

icymcfire.5674

Ever since the last patch, I’ve been having random disconnects anywhere from 5 minutes to 2 hours while playing. The client will lag out, and eventually kick me to the character select screen, or say it cannot connect to the login server and completely kick me out of the game and prompt me to send a dumpfile to Anet. (Don’t have an error code on hand, but it generally isn’t the same one each time)

Unlike some of the posts like this issue, my connection for anything but GW2 isn’t interrupted. I very rarely experience lag at any time during gameplay, and my average ping for most games hovers between 40-100ms.

I’ve tried to play on 2 different computers, and they both suffer the same issue. I’ve done most things I can think of to help remedy this issue: restart the modem and router, reset to factory defaults on the modem and router, wireless and wired, updating drivers and firmware.

My router is a Linksys WRT160N, and my cable modem is a Cisco DPC3825 (DOCSIS 3.0).

I’ve attached a game advisor report to see if anyone can track down the issue.

Thanks!

Random Disconnects

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi icymcfire – The issue that you are reporting may be due to a problem with the DNS provided by your Internet Service Provider (ISP). Please try the steps in the following link to override your current DNS settings and use Google’s Public DNS.

Using Google Public DNS
http://code.google.com/speed/public-dns/docs/using.html

Once done, please follow the steps below to clear the DNS cache.

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

Random Disconnects

in Account & Technical Support

Posted by: icymcfire.5674

icymcfire.5674

Thanks Ashley.

I’ve tried this, and did manage to get around 20 mins (or more) of game time. It still lagged out however, and gave the following error code: (I will edit as I get more)

Network connection error.
3032:1002:3:4350:101
Please check your internet connection.

Edit: I’ve had this error a second time, after about 15 mins of game time. I tried flushing the dns cache again after the last crash to no avail.

Edit #2 Ok, so I’ve had the error another 2 times, each approximately 10 mins apart. At least the error code is consistent now.

(edited by icymcfire.5674)

Random Disconnects

in Account & Technical Support

Posted by: Obfuscate.6430

Obfuscate.6430

That’s the problem I’ve been having. I can’t do anything meaningful in the game any more because I keep getting disconnected.

Random Disconnects

in Account & Technical Support

Posted by: icymcfire.5674

icymcfire.5674

Ok.. so after having another crash, I’ve gotten the following error code:
14:4:5:919:101
I used task manager to create a dump file of the gw2.exe process, and tried to attach it, but for some reason the upload sticks at 0%. I can upload it to another site if it might give some insight?
Edit: I have attached the log that the game creates on a crash however, might be of some use.

Attachments:

(edited by icymcfire.5674)

Random Disconnects

in Account & Technical Support

Posted by: icymcfire.5674

icymcfire.5674

And once again today, the disconnects continue. This time the code is:
58:11:5:504:101
Cannot connect to the login server…

Any help?

Random Disconnects

in Account & Technical Support

Posted by: VEGAS.8457

VEGAS.8457

Had very few and random Dcs since start yet today logging in I was DCd 4 times in 10 mins. same as icymcfire…

network failed
(code 3032:1002:3:4350:101

(edited by VEGAS.8457)