Guild Wars 2

so i came back to GW2 after like 1.5 years i haven`t played and was really excited to play again, but every 20 min or so i`m getting a random black screen i can still hear the music and see the games cursor but nothing else.
i went online to search for a solution but nothing help:
tried opening ports 80, 443. 6112 did not help.
tried updating GPU drivers did not help.
tried running the game in full screen window mode still crashes.
i`m running a pretty strong pc with GTX 980 other much heavier games are running with ease.
any solution? i really wanna keep playing but in it`s current state the game is unplayable

Since you said the cursor is still visible, I’m assuming you can minimize GW2 and the computer is still running normally. In this scenario, you should be able to press F12 in-game to bring up the logout UI, showing that the game is actually still running, just with a black screen. This is caused by packet loss. For whatever reason, if GW2 misses a specific packet, it’ll stop rendering the screen.

Sometimes routers are the problem, but if you’re suffering from random packet loss, there’s not much you can do yourself except for trying a VPN. To rule out the router, a simple test is connecting directly to the internet if possible, otherwise you’ll need to configure your router to disable its firewall, UPnP, all non-essential features and DMZ your computer, but don’t permanently do this as it’ll open you to the net.

Healix.5819:

Since you said the cursor is still visible, I’m assuming you can minimize GW2 and the computer is still running normally. In this scenario, you should be able to press F12 in-game to bring up the logout UI, showing that the game is actually still running, just with a black screen. This is caused by packet loss. For whatever reason, if GW2 misses a specific packet, it’ll stop rendering the screen.

Sometimes routers are the problem, but if you’re suffering from random packet loss, there’s not much you can do yourself except for trying a VPN. To rule out the router, a simple test is connecting directly to the internet if possible, otherwise you’ll need to configure your router to disable its firewall, UPnP, all non-essential features and DMZ your computer, but don’t permanently do this as it’ll open you to the net.

Thank you very much!
first thing i tried was using a VPN and as of now no more black screens
at last i can play!

Hello, does it still work for you and which VPN did you install? I get those black screens as well, every 10 min or so …

i was using hotspot VPN but it kinda died on me and i don`t want to pay for vpn so black screens are abck as of now =\