Guild Wars 2

Greetings,

I’ve been having these apparently random crashes for a few months. The game just freezes, the error message pops up and I need to restart the client.

I don’t quite remember when the issue first manifested, it was somewhere around one of the Living Story patches.

At first, the crashes would only occur when I tried to approach Living Story events. For instance, at Braham’s Homestead in Wayfarer’s Foothills, when I got too close to the actual place, the error would pop up.

Similar occurences have been happening with every patch. Whenever I try to interact with event content, there’s a fairly high possibility that I’ll get DC. Another exemple, when we had to complete several Jumping Puzzles for the Kite Baskets, I’d get frequent freezes mid J-Puzzle.

It has been getting worse. Now I get the DC’s completely randomly. Yesterday during a Fractals run and in LA. Today, twice in Metrica Province.

I’ve tried to uninstall the client, but after doing so, the problem persists. I honestly have no idea what’s causing it, my computer is brand new (not even 6 months old).

Here’s the error detailed information, as well as the dxdiag file.

Please help me, it’s starting to get frustrating to play…

Alright check the following, it’s most likely the problem or at the very least connected to it. (also solved a similar issue for me)

Update you BIOS/UEFI to the most current version via flashdrive or internet, whatever you feel more comfortable with.
Then check the RAM timings and clock speed. Use a default profile for the RAM you have and if it is set to 1600 or 1333 or not, manually change it to 1400.

It may sound like sorcery, but that solved it for me ^^

Good luck

Exception: c000001d
App: Gw2.exe
Pid: 1208
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 22881
Module: nvd3dum.dll <—- Nvidia graphics driver
When: 2013-09-02T14:32:35Z 2013-09-02T15:32:35+01:00
Uptime: 0 days 0:13:02
Flags: 0

Your video card driver is crashing. The cause can be difficult to track down. If it’s a factory overclocked card, try lowering the GPU and memory speeds. Another thing to check would be temperature, with Hardware Monitor:

http://www.cpuid.com/softwares/hwmonitor.html

Exception: c000001d

The error shown here (in your log) states an “illegal instruction”, which may mean that some program (or its overlay) is interfering with the game. Use MSCONFIG to disable all unneeded startup programs and try the game again. More info:

http://www.netsquirrel.com/msconfig/msconfig_win7.html

Okay, I talked to an IT guy I know and he guided me through the process.

I’ve updated the BIOS and changed the RAM speed to Auto (guy said it was better that way).

I have also used MSCONFIG and shut down loads of programs that were activated during startup.

Later I’ll check if GW begins to work properly and will let you know.

Thanks for all the help!