Random freezes and crashes

Random freezes and crashes

in Account & Technical Support

Posted by: Kendal.2046

Kendal.2046

I’ve been having random crashes and freezes in dungeons since I’ve been playing the game. It doesn’t really happen in the normal world so far I can recall. But as soon as I get into a personal quest or dungeon which I guess are instances, I can ready myself for an upcomming crash.
Does anyone have any idea what might be my problem?

Random freezes and crashes

in Account & Technical Support

Posted by: Grammarye.3064

Grammarye.3064

You need to provide significantly more detail. For example:

DxDiag
Do you get a log or other error report from GW2?
Are you submitting those crash reports to ArenaNet?
Does anything specific occur just before the crash?
Is it every instance, or just some?
How long before the crash once you’re in the instance?
Does it happen if you change your settings, e.g. drop everything to low?
Etc.

If you haven’t pressed Call Target at least once today, please go press it now.

Random freezes and crashes

in Account & Technical Support

Posted by: Kendal.2046

Kendal.2046

Next crash I have I’ll put everything in my post, thx for the quick reply

Random freezes and crashes

in Account & Technical Support

Posted by: Kendal.2046

Kendal.2046

—> Crash <—
Exception: c0000005
Memory at address de5ffe26 could not be written
App: Gw2.exe
Pid: 4328
Cmdline: -isRelaunch
BaseAddr: 00400000
ProgramId: 101
Build: 15477
When: 2012-09-09T08:25:46Z 2012-09-09T10:25:46+02:00
Uptime: 0 days 0:15:49
Flags: 0

—> System <—
Name: PETER-PC
IpAddr: 192.168.1.12 5.63.9.221
Processors: 4 [GenuineIntel:6:15:11]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 1408MB/ 4095MB 34%
Paged: 12405MB/16377MB 75%
Virtual: 2525MB/ 4095MB 61%
Load: 65%
CommitTotal: 3971MB
CommitLimit: 16377MB
CommitPeak: 4055MB
SystemCache: 1471MB
HandleCount: 29661
ProcessCount: 82
ThreadCount: 1108

—> Process Memory <—
Private: 1144MB
WorkingSet: 935MB
PeakWorkingSet: 945MB
PageFaults: 3944651

—> Game Context <—
MapId: 732
Flags: 0×241
ElapsedTime: 00:12:28

Random freezes and crashes

in Account & Technical Support

Posted by: Kendal.2046

Kendal.2046

—> World State <—
<WorldState BufferCapacity=“38273024” BufferUsed=“16122700” DrawCalls=“515” Fps=“64” EffectLights=“0” ImageMemory=“3124848” Lights=“20” Materials=“223” OcclusionQueriesOccluded=“0” OcclusionQueriesStalled=“0” OcclusionQueriesUnoccluded=“0” Particles=“951” Submodels=“515” TextureLoadsPending=“0” TextureMemory=“272940777” Triangles=“131483” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“96171040” CameraPos=“-9391.29, -15805.3, -1587.27” CameraFwd=“-0.745025, 0.565228, 0.354196” MapName=“0SpOW.fyRRF” MapNamespace=“UT2ZR” MapSector=“IJwR+.kN36K” MapType=“Instance” MapFloor=“1” MapId=“732” PlayerFacing=“-0.901183, 0.432938, -0.0208044” PlayerPos=“-9832.59, -15469.8, -1296.82” PlayerVelocity=“0, 0, -0” />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×124 <—

—> Trace <—
Pc:00640bb2 Fr:376cf854 Rt:00641015 Arg:03431300 00000048 015b3cf0 000001a2
Pc:00641015 Fr:376cf874 Rt:00641197 Arg:00000028 00000000 00000001 011e292c
Pc:00641197 Fr:376cf8a0 Rt:006406d6 Arg:00000028 00000000 00000000 011e292c
Pc:006406d6 Fr:376cf8d8 Rt:0076484d Arg:00000000 00000000 011e292c 000001a2
Pc:0076484d Fr:376cf904 Rt:00afce7a Arg:00000000 0000000a 00000000 00000000
Pc:00afce7a Fr:376cf924 Rt:006ca535 Arg:0000000a 00000000 0983dd70 08556ed0
Pc:006ca535 Fr:376cf9b0 Rt:006ca903 Arg:1ba06180 376cfc88 08556ed0 00000000
Pc:006ca903 Fr:376cfcac Rt:006cb1d2 Arg:1ba06180 01400000 08556ed0 0983dd70
Pc:006cb1d2 Fr:376cfcd0 Rt:006cb3d5 Arg:0983dd70 00000001 0983dd70 01400000
Pc:006cb3d5 Fr:376cfcf0 Rt:006885b7 Arg:01400000 0983dd70 00000001 0082bfb5
Pc:006885b7 Fr:376cfd28 Rt:00767b78 Arg:00000003 00000001 10579310 00000000
Pc:00767b78 Fr:376cfd74 Rt:0042bffd Arg:3fa78d36 41b40000 06c673b0 011ea0dc
Pc:0042bffd Fr:376cfdc4 Rt:0041ba0c Arg:47340000 41c80000 3fa78d36 06c673bc
Pc:0041ba0c Fr:376cfde0 Rt:00416f4d Arg:3c6f8300 00000000 00000010 00000008
Pc:00416f4d Fr:376cfe14 Rt:00413e71 Arg:085f202c 376cfe70 0000000c 3c6f8300
Pc:00413e71 Fr:376cfe34 Rt:004172cf Arg:3c6f8300 00a868df 06c6c028 06c6bc00
Pc:004172cf Fr:376cfe7c Rt:00a82bbd Arg:06c6bc00 06c6bc54 085f2020 00000008
Pc:00a82bbd Fr:376cfeec Rt:00a82f19 Arg:a61ef8ca 00000001 0517a21c 031e55c8
Pc:00a82f19 Fr:376cff24 Rt:00a82fef Arg:00000000 06c73fa0 00648c4f 00000000
Pc:00a82fef Fr:376cff44 Rt:0089b0cd Arg:06c73fa0 a61ef892 00000000 031e55c8
Pc:0089b0cd Fr:376cff7c Rt:0089b175 Arg:00000000 376cff94 76a133ca 031e55c8
Pc:0089b175 Fr:376cff88 Rt:76a133ca Arg:031e55c8 376cffd4 77989ed2 031e55c8
Pc:76a133ca Fr:376cff94 Rt:77989ed2 Arg:031e55c8 45c0f9e0 00000000 00000000
Pc:77989ed2 Fr:376cffd4 Rt:77989ea5 Arg:0089b0f3 031e55c8 00000000 00000000
Pc:77989ea5 Fr:376cffec Rt:00000000 Arg:0089b0f3 031e55c8 00000000 00000000

—> Thread registers <—
eax=0000008b ebx=7fffffff ecx=03431300 edx=03430ca0 esi=00000800 edi=03431918
eip=00640bb2 esp=376cf844 ebp=376cf854
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210286

ecx-32 034312E0 00000000 00000000 00000000 00000000
ecx-16 034312F0 00000000 00000000 00000000 00000000
ecx 0 03431300 03431918 00000000 00000000 00000000
ecx
16 03431310 00000000 00000000 00000000 00000000
ecx+32 03431320 00000000 00000000 00000000 00000000
ecx+48 03431330 00000000 00000000 00000000 00000000
edx-32 03430C80 4c4f4f50 00000000 00100010 03430c78
edx-16 03430C90 46534e41 000ffff8 03431908 03530c78
edx 0 03430CA0 00000800 00000000 00000000 00000000
edx
16 03430CB0 00000000 00000000 00000000 00000000
edx+32 03430CC0 00000000 00000000 00000000 00000000
edx+48 03430CD0 00000000 00000000 00000000 00000000
edi-32 034318F8 00000000 00000000 00000000 00000000
edi-16 03431908 00000010 00000000 4c4f4f50 00000000
edi 0 03431918 000ff361 03431908 00000000 00000000
edi
16 03431928 000ff350 03431918 00000000 00000000
edi+32 03431938 00000060 0000005c 00000000 00000000
edi+48 03431948 000ff330 03431928 00000000 00000000

MB

Random freezes and crashes

in Account & Technical Support

Posted by: Kendal.2046

Kendal.2046

—> Code <—
00640B92 f7d3211a 752d8b56 188bc8be 01000000 ..!.u-.V……..
00640BA2 d3e68b4d 0883c210 f7d62132 8b470c89 …M……!2.G..
00640BB2 018327fe 5f5e5b8b e55dc204 0083c00c ..‘._^[..]……
00640BC2 8945088b 470c8b4d 08890183 27fe5f5e .E..G..M….’._^
00640BD2 5b8be55d c20400cc cccccccc cccc568b [..]……….V.
00640BE2 f1817e1c b00c0000 57771de8 1ec54600 ..~…..Ww….F.

—> Stack <—
376CF844 00000028 03431918 00000030 00000001 (…..C.0…….
376CF854 376cf874 00641015 03431300 00000048 t.l7..d…C.H…
376CF864 015b3cf0 000001a2 00000010 015b3cf0 .<[……….<[.
376CF874 376cf8a0 00641197 00000028 00000000 ..l7..d.(…….
376CF884 00000001 011e292c 000001a2 00000001 ….,)……….
376CF894 00000048 00000028 00000000 376cf8d8 H…(………l7
376CF8A4 006406d6 00000028 00000000 00000000 ..d.(………..
376CF8B4 011e292c 000001a2 00000001 00000001 ,)…………..
376CF8C4 376cf940 00000028 00000000 015b52c0 .l7(........R[. 376CF8D4 00000006 376cf904 0076484d 00000000 ......l7MHv..... 376CF8E4 00000000 011e292c 000001a2 00000001 ....,).......... 376CF8F4 00000000 0000000a 00000000 376cf940 .............l7
376CF904 376cf924 00afce7a 00000000 0000000a $.l7z………..
376CF914 00000000 00000000 08556ed0 0983dd70 ………nU.p…
376CF924 376cf9b0 006ca535 0000000a 00000000 ..l75.l………
376CF934 0983dd70 08556ed0 00000000 00000006 p….nU………
376CF944 00000000 00000000 00000000 00000040 …………... 376CF954 00000000 b2061c9e 3f6f6762 beb5592f ........bgo?/Y.. 376CF964 00000000 468eb7a2 beb5592f 0096d3fe .......F/Y...... 376CF974 0983dd70 376cfa88 0096db88 376cfa0c p.....l7......l7 376CF984 376cfa6c 00000000 a61ef416 a61efe7a l.l7........z... 376CF994 376cff14 0119738b ffffffff 376cff14 ..l7.s........l7 376CF9A4 0f3eee20 00000016 00000000 376cfcac .&gt;...........l7 376CF9B4 006ca903 1ba06180 376cfc88 08556ed0 ..l..a....l7.nU. 376CF9C4 00000000 01400000 3f6dcac1 bf31a067 ......…m?g.1.
376CF9D4 bf3ed478 bf3eb9f6 3f9cb761 3f06c28e x.>…>.a..?…?
376CF9E4 3f10c6e9 3f10b2cd b24e1b3d 40132b35 …?…?=.N.5+.@
376CF9F4 beb57263 beb5592f 46db54e4 c4e6c430 cr../Y…T.F0…
376CFA04 451ab61d 451c30a0 3f6dcac1 bf31a067 …E.0.E..m?g.1.
376CFA14 bf3ed478 bf3eb9f6 3f9cb761 3f06c28e x.>…>.a..?…?
376CFA24 3f10c6e9 3f10b2cd b24e1b3d 40132b35 …?…?=.N.5+.@
376CFA34 beb57263 beb5592f 46db54e4 c4e6c430 cr../Y…T.F0…
376CFA44 451ab61d 451c30a0 376cfc88 00000000 …E.0.E..l7….
376CFA54 015e02f0 00000000 00000700 00000400 ..^………….
376CFA64 19e101b0 3f168acf c612bd28 c676f50d …….?(…..v.
376CFA74 44c66884 000017f4 11896180 00000000 .h.D…..a……
376CFA84 1ba06180 3f6dcac1 3f9cb761 b24e1b3d .a….m?a..?=.N.
376CFA94 46db54e4 bf31a067 3f06c28e 40132b35 .T.Fg.1….?5+.@
376CFAA4 c4e6c430 bf3ed478 3f10c6e9 beb57263 0...×.>….?cr..
376CFAB4 451ab61d bf3eb9f6 3f10b2cd beb5592f …E..>….?/Y..
376CFAC4 451c30a0 00000000 00000000 00000000 .0.E…………
376CFAD4 00000000 00000000 00000000 00000000 …………….
376CFAE4 00000000 00000000 00000000 00000000 …………….
376CFAF4 00000000 00000000 00000000 00000000 …………….
376CFB04 00000000 00000000 00000000 00000000 …………….
376CFB14 00000000 00000000 00000000 00000000 …………….
376CFB24 00000000 00000000 00000000 00000000 …………….
376CFB34 00000000 00000000 00000000 00000000 …………….
376CFB44 00000000 00000000 00000000 00000000 …………….
376CFB54 00000000 00000000 00000000 00000000 …………….
376CFB64 00000000 00000000 00000000 00000000 …………….
376CFB74 00000000 00000000 00000000 00000000 …………….
376CFB84 00000000 00000000 00000000 00000000 …………….
376CFB94 00000000 00000000 00000000 00000000 …………….
376CFBA4 00000000 00000000 00000000 00000000 …………….
376CFBB4 00000000 00000000 00000000 00000000 …………….
376CFBC4 00000000 c612bd28 c676f50d 44c66884 ….(…..v..h.D
376CFBD4 00000000 00000000 3f800000 00000000 ………..?….
376CFBE4 00000000 00000000 00000000 3f800000 ……………?
376CFBF4 00000000 00000000 00000000 00000000 …………….
376CFC04 3f800000 00000000 00000000 00000000 …?…………
376CFC14 00000000 3f800000 00000000 00000000 …….?……..
376CFC24 00000000 00000000 00000000 00000000 …………….
376CFC34 00000000 00000000 01623900 376cfc58 ………9b.X.l7

Random freezes and crashes

in Account & Technical Support

Posted by: Kendal.2046

Kendal.2046

—> Error Logs <—
, there’s no bone with that name.
Model ‘0×007a07’: Missing anim or fallbacks: ugtidlerunf
Model ‘0×007a07’: Missing anim or fallbacks: ugtrunfidl
Model ‘0×00721d’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×00721d’: Missing anim or fallbacks: ugtrunfalt
Model ‘0×00fcd1’: Can’t link child ‘0×00df9a’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00fcd1’: Can’t unlink child ‘0×00df9a’ from parent bone ‘root’, there’s no bone with that name.
2 Model ‘0×006e1b’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×00721d’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×006e1b’: Missing anim or fallbacks: ugtrunfalt
Model ‘0×00721d’: Missing anim or fallbacks: ugtrunfalt
Model ‘0×00dfd9’: Missing anim or fallbacks: impacts
Model ‘0×007a07’: Missing anim or fallbacks: ugtidlerunf
Model ‘0×00721d’: Missing anim or fallbacks: ugtrunfalt
Model ‘0×00721d’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×00721d’: Missing anim or fallbacks: sgtidlerunf
Model ‘0×00721d’: Missing anim or fallbacks: ugtrunfalt
Model ‘0×00721d’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×007209’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×00fcd1’: Can’t link child ‘0×00df9a’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00fcd1’: Can’t unlink child ‘0×00df9a’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×0070a3’: Missing anim or fallbacks: ugtrunfalt
Model ‘0×007209’: Missing anim or fallbacks: ugtrunfalt
Model ‘0×00721d’: Missing anim or fallbacks: ugtrunfalt
Model ‘0×00721d’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×00dfd9’: Missing anim or fallbacks: impacts
Model ‘0×0070a3’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×0070a3’: Missing anim or fallbacks: ugtrunfalt
Model ‘0×00fcd1’: Can’t link child ‘0×00df9a’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00fcd1’: Can’t unlink child ‘0×00df9a’ from parent bone ‘root’, there’s no bone with that name.

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×0615
Version = 9.18.0013.0602
Description = NVIDIA GeForce GTS 250
Compat = 0×00100800
VidMem = 51

No idea if anyone can make up anything of this, but anyway thank you

Random freezes and crashes

in Account & Technical Support

Posted by: Kendal.2046

Kendal.2046

No one knows? pretty please?

Random freezes and crashes

in Account & Technical Support

Posted by: Mega.5609

Mega.5609

ill tell ya kendal, i ran some diagnostics on my system lastnight and i was running really hot. make sure your fans are running and possibly clean them out, i had about 4 kittens stuck / melted to my heatsinks under my fans. My temps are back to normal, havent tried to play yet.

Random freezes and crashes

in Account & Technical Support

Posted by: Idolicious.6091

Idolicious.6091

Wow 4 kittens stuck/melted to your heatsinks? Calling PETA now…

On a more serious note, I have ocassionally had these memory crashes. I seemed to have eliminated them, only to now have an infrequent CTD, albeit a different error now. This is what I did: I upped some voltages (mainly CPU, FSB, NB, RAM and GPU core) one (I repeat: ONE) notch above stock settings and that seems to have eliminated them…very strange since I am 100% stable in every other task including ALL other games, and stress testing applications such as IntelBurnTest, FurMark, OCCT, and MemTest…

This “solution” is not even an option without a configurable BIOS. It really shouldn’t even have to be done in the first place.

edit: running ATI Radeon 7870 GHz Edition. Memory CTDs occured at stock clocks and voltages.

(edited by Idolicious.6091)

Random freezes and crashes

in Account & Technical Support

Posted by: Hellstrom.8641

Hellstrom.8641

On a different note, next time either attach your log or use the spoiler tag to post your logs/results, also put some time into reading the forums because these issues have been posted before and you may find a fix for it while searching the forums

Random freezes and crashes

in Account & Technical Support

Posted by: Idolicious.6091

Idolicious.6091

On a different note, next time either attach your log or use the spoiler tag to post your logs/results, also put some time into reading the forums because these issues have been posted before and you may find a fix for it while searching the forums

Posted, yes – solved, no. Not really. Not beyond what I did, anyways. And believe me I have searched long and hard, not only this forum, but Guru, and all of Google. What info I could find was all questions, no solutions.

I do however agree about using the spoiler function to post logs, etc. though!