Guild Wars 2 Forum - Account & Technical Support

Randomly crashing all the time.

My game client just randomly crashes all the time and it would seem like all of these bugs would have been worked out but this has persisted since launch. Many of my friends who play the game don’t have issues such as this. Here is the part of the crash report which I’ve sent to Anet many times but it doesn’t seem to help. Any advice or help would be appreciated.

—> Crash <—
Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 6064
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 17528
When: 2013-04-04T07:10:30Z 2013-04-04T03:10:30-04:00
Uptime: 0 days 0:00:24
Flags: 0

Randomly crashing all the time.

in Account & Technical Support

Posted by: UserX.8217

UserX.8217

Are you running any video capture software or software that uses an overlay such as Mumble?

Intel i7 3930k (4.7G) / 32GB of 2133 / ASUS R4E / 2X EVGA GTX580s / 2X 256MB Corsair PP SSDs (RAID0)
Corsair Pro AX1200 / SoundBlaster ZxR/ Windows 8 Pro x64 (+WMC) EFI Instal

Randomly crashing all the time.

in Account & Technical Support

Posted by: Sergentdeath.3427

Sergentdeath.3427

No, it happens when I either have other programs running or when the only thing running on my computer is Guild Wars, doesn’t really seem to matter.

Randomly crashing all the time.

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Sergentdeath – Are you able to post the full crash report to the thread? Generally the most relevant and newest information is at the very bottom of the crash log (you can see the date listed above the most recent crash error).

Additionally, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”