Guild Wars 2

Your email may be compromised, and all responses may have been intercepted. You might try contacting the CS Team from a secure, unique email address. Do keep in mind, though, that the CS Team seems back-logged at this time, and takes more time than usual to respond, and that submitting multiple tickets (as you did in the past) for the same issue moves you farther back in the queue.

Good luck.

This is very similar, almost exactly, to what I have encountered with for my Guild Wars 1 Account. I always knew that others have had the same experience and frustrations I endured.

Thank you for sharing, ShaBangBang, and best of luck in everything you do.

Two parties have been able to verify ownership? o.o Like someone else is claiming the account is theres??

How do I give you a copy of the purchase receipt? I haven’t gotten a response yet from the support team?

ShaBangBang.9172:

Two parties have been able to verify ownership? o.o Like someone else is claiming the account is theres??

That is what Michael said, two parties have been providing verification of ownership. If you want to secure your account you will have to contact support with the information he mentioned.

Michael Henninger.7451:

Two parties have been able to verify ownership of the account. At this point; we have requested a copy of the purchase receipt to move forward.

Will a print screen of my BestBuy Digital Library work? It shows the codes of all the GW2 copies I’ve purchased including the one in question.

You will have to contact support to see if that qualifies or not. I can’t answer that.

I sincerely hope Anet has the means of Tracking Sales of Gw2 Accounts. Easy for one to sell a account to some one, Claim it back. My friend had no idea you were not able to buy a account. He spent a lot of money on one ( with 2 legendarys ) He has since lost his money and the account… Not saying it was yours but I hope for Gods sake you did not do the same.

No, they have no way to track sales of accounts. How could they? Accounts can be sold privately, through local businesses, eBay, etc. None of these will inform ANet that a person sold an account to another. There is no way for ANet to monitor sales of used accounts.

I would think that they can check the logs after a IP change.

If it was a hacked account I am sure it would be cleared of materials.

If played like normal chances are it was a sold account.

I guess in the end the original owner ( seller that claims back ) gets money and account and the buyer unwillingly gets screwed.

Beyond the SN used to activate the account, I can’t see HOW they could track the ownership if the game was not purchased directly from ANet. If OPs SN was available to another party (via email or Bestbuy account hack), that may be the root cause for this issue to begin with.

It’s against the EULA to sell an account, so doing so would make the account ownership a moot point (as Anet would simply ban it). Not beyond the realm of possibility that there is a connection to this issue. The fact that it is NOT cleared seems to point to some sort of actual dispute between players (not a gold seller hack at all). Pure speculation and no intended accusation.

IP change? People move. They go on vacations far away and take their computer with them. ANet isn’t going to research IP changes.

People do clear their accounts for various reasons. To get gold for a big purchase for one. ANet isn’t going to monitor that either.

Someone could move (IP change), sell mats to get gold and then play normally. No evidence there of a sold account.

ANet can not monitor all the different things that the millions of accounts do and have no obligation to honor something that is against their rules.

I am saying if there is a account dispute. 2 people claiming ownership.

Like this case.

""If"" this person sold his/her account.

The buyer unknowingly purchased ( not knowing the EULA )

Seller reclaims account.

Seller gets money and account back. ( scamming )

There would have to be something in place by Anet.

Not saying that’s the case here.

It is a nasty scam that happened to a friend of mine.

Usually, accounts that are in dispute are permanently closed, unless one party can show the account has been compromised by a third party. One of the reasons selling, loaning, buying, sharing, borrowing, etc. accounts is against the ToS.

Gabe.6324:

I am saying if there is a account dispute. 2 people claiming ownership.

Like this case.

""If"" this person sold his/her account.

The buyer unknowingly purchased ( not knowing the EULA )

Seller reclaims account.

Seller gets money and account back. ( scamming )

There would have to be something in place by Anet.

Wow that is incredibly kittenish. I remember someone telling me about a friend of his who had a really nice boosted account (I don’t remember the game, but it was a shooter I think) and would sell it, reclaim it, change the username on the account, and then resell it again and do the same thing. It’s honestly a disgusting habit and a good reason to never buy game property that has to be transferred without a safety barriers like the trading post. But I’m the last person to criticize someone else not being safe since you know, apparently my account was compromised.

But a note to anyone who reads this: It is pretty much NEVER acceptable -on any game- where you have to agree to Terms of Service, to sell, resell, or purchase an account. I’m really sorry for your friend’s loss but honestly even if he hadn’t gotten scammed, if someone had found out the account was bought he would’ve probably been banned permanently anyways and would’ve lost access to the account regardless. I know it doesn’t make it any better but it’s really dangerous to buy accounts. How much money did he lose doing this?

Edit: I made a new account and I’ve already got Volcanus in the works and 2 lvl 80’s and a bunch of gem purchases… I honestly thought I did something to get banned and they wouldn’t tell me. Trust me if this were a scam it wouldn’t be a very good one (I know you weren’t accusing me). I’m losing a lot of money here because of gem purchases to get this account up to speed and I’m honestly not sure what to do with 2 accounts. XD

Gabe.6324:

I am saying if there is a account dispute. 2 people claiming ownership.

Like this case.

""If"" this person sold his/her account.

The buyer unknowingly purchased ( not knowing the EULA )

Seller reclaims account.

Seller gets money and account back. ( scamming )

There would have to be something in place by Anet.

I’m betting ANet is well aware of such things and if someone can produce proof they bought and played on a used account then that could trigger ANet banning the account as the owner broke TOS.

A stolen and sold account would show a third person accessing the account from an IP different than the owner and buyer so those can be handled differently.

Just a flesh wound.3589:

Gabe.6324:

I am saying if there is a account dispute. 2 people claiming ownership.

Like this case.

""If"" this person sold his/her account.

The buyer unknowingly purchased ( not knowing the EULA )

Seller reclaims account.

Seller gets money and account back. ( scamming )

There would have to be something in place by Anet.

I’m betting ANet is well aware of such things and if someone can produce proof they bought and played on a used account then that could trigger ANet banning the account as the owner broke TOS.

A stolen and sold account would show a third person accessing the account from an IP different than the owner and buyer so those can be handled differently.

More than likely yeah but it’s possible to know the information to an account you haven’t personally logged on to I’d think. I just mean that’s a risky way to handle the situation. Sorry had to edit because for some reason it kittenized a perfectly normal word. >_>

Brother Grimm.5176:

Beyond the SN used to activate the account, I can’t see HOW they could track the ownership if the game was not purchased directly from ANet. If OPs SN was available to another party (via email or Bestbuy account hack), that may be the root cause for this issue to begin with.

It’s against the EULA to sell an account, so doing so would make the account ownership a moot point (as Anet would simply ban it). Not beyond the realm of possibility that there is a connection to this issue. The fact that it is NOT cleared seems to point to some sort of actual dispute between players (not a gold seller hack at all). Pure speculation and no intended accusation.

I realized the risk in posting this that there may be people who think I did something shady, but this would be a pretty kittenty place to try to get my account back if I were a scammer. However, as for why the dispute wasn’t cleared, it appears that the account was hacked by someone I actually know which is why it was easy enough for them to provide information that would be unobtainable to a gold seller/hacker. :/

ShaBangBang.9172:

Just a flesh wound.3589:

Gabe.6324:

I am saying if there is a account dispute. 2 people claiming ownership.

Like this case.

""If"" this person sold his/her account.

The buyer unknowingly purchased ( not knowing the EULA )

Seller reclaims account.

Seller gets money and account back. ( scamming )

There would have to be something in place by Anet.

I’m betting ANet is well aware of such things and if someone can produce proof they bought and played on a used account then that could trigger ANet banning the account as the owner broke TOS.

A stolen and sold account would show a third person accessing the account from an IP different than the owner and buyer so those can be handled differently.

More than likely yeah but it’s possible to know the information to an account you haven’t personally logged on to I’d think. I just mean that’s a risky way to handle the situation. Sorry had to edit because for some reason it kittenized a perfectly normal word. >_>

Know the email and password on an account that you’ve never personally logged on to? How would they know that unless they were a hacker?

Just a flesh wound.3589:

ShaBangBang.9172:

Just a flesh wound.3589:

Gabe.6324:

I am saying if there is a account dispute. 2 people claiming ownership.

Like this case.

""If"" this person sold his/her account.

The buyer unknowingly purchased ( not knowing the EULA )

Seller reclaims account.

Seller gets money and account back. ( scamming )

There would have to be something in place by Anet.

I’m betting ANet is well aware of such things and if someone can produce proof they bought and played on a used account then that could trigger ANet banning the account as the owner broke TOS.

A stolen and sold account would show a third person accessing the account from an IP different than the owner and buyer so those can be handled differently.

More than likely yeah but it’s possible to know the information to an account you haven’t personally logged on to I’d think. I just mean that’s a risky way to handle the situation. Sorry had to edit because for some reason it kittenized a perfectly normal word. >_>

Know the email and password on an account that you’ve never personally logged on to? How would they know that unless they were a hacker?

Obviously they would be a hacker. XD I meant that a hacker doesn’t have to actually physically log onto the account to obtain that information. So deciding if an account was hacked or not based solely on the fact that no third party logged onto it wouldn’t really prove anything.

ShaBangBang.9172:

Just a flesh wound.3589:

ShaBangBang.9172:

Just a flesh wound.3589:

Gabe.6324:

I am saying if there is a account dispute. 2 people claiming ownership.

Like this case.

""If"" this person sold his/her account.

The buyer unknowingly purchased ( not knowing the EULA )

Seller reclaims account.

Seller gets money and account back. ( scamming )

There would have to be something in place by Anet.

I’m betting ANet is well aware of such things and if someone can produce proof they bought and played on a used account then that could trigger ANet banning the account as the owner broke TOS.

A stolen and sold account would show a third person accessing the account from an IP different than the owner and buyer so those can be handled differently.

More than likely yeah but it’s possible to know the information to an account you haven’t personally logged on to I’d think. I just mean that’s a risky way to handle the situation. Sorry had to edit because for some reason it kittenized a perfectly normal word. >_>

Know the email and password on an account that you’ve never personally logged on to? How would they know that unless they were a hacker?

Obviously they would be a hacker. XD I meant that a hacker doesn’t have to actually physically log onto the account to obtain that information. So deciding if an account was hacked or not based solely on the fact that no third party logged onto it wouldn’t really prove anything.

Ah. I guess. I don’t know the ins and outs of hacking. Most hackers in a computer game are tied to gold sellers (after all, why hack a game account except to make money) and go into the account first to look for things to sell and gold to send to their gold selling accounts. I suppose there could be the hackers that get into your computers and sell the account but I have no idea how common that is. If anyone has a hacker in their computer, I’m betting the account is the least of their worries as the hacker will be trying to get sensitive bank and credit card information.

Just a flesh wound.3589:

ShaBangBang.9172:

Just a flesh wound.3589:

ShaBangBang.9172:

Just a flesh wound.3589:

Gabe.6324:

I am saying if there is a account dispute. 2 people claiming ownership.

Like this case.

""If"" this person sold his/her account.

The buyer unknowingly purchased ( not knowing the EULA )

Seller reclaims account.

Seller gets money and account back. ( scamming )

There would have to be something in place by Anet.

I’m betting ANet is well aware of such things and if someone can produce proof they bought and played on a used account then that could trigger ANet banning the account as the owner broke TOS.

A stolen and sold account would show a third person accessing the account from an IP different than the owner and buyer so those can be handled differently.

More than likely yeah but it’s possible to know the information to an account you haven’t personally logged on to I’d think. I just mean that’s a risky way to handle the situation. Sorry had to edit because for some reason it kittenized a perfectly normal word. >_>

Know the email and password on an account that you’ve never personally logged on to? How would they know that unless they were a hacker?

Obviously they would be a hacker. XD I meant that a hacker doesn’t have to actually physically log onto the account to obtain that information. So deciding if an account was hacked or not based solely on the fact that no third party logged onto it wouldn’t really prove anything.

Ah. I guess. I don’t know the ins and outs of hacking. Most hackers in a computer game are tied to gold sellers (after all, why hack a game account except to make money) and go into the account first to look for things to sell and gold to send to their gold selling accounts. I suppose there could be the hackers that get into your computers and sell the account but I have no idea how common that is. If anyone has a hacker in their computer, I’m betting the account is the least of their worries as the hacker will be trying to get sensitive bank and credit card information.

That’s actually a frightening thought. ^ As for this, there are much more simple ways to obtain the information than hacking someone’s computer. Anet is now actively working on restoring my account, thankfully. I’ve been steadfastly committed in the past to denying the possibility of my account being compromised, but after Michael’s response and looking over the facts it was obviously compromised by someone I know. :/ I am like 95% positive of who it is as well. I guess maybe hacking isn’t the right word for this particular situation (or maybe it is tbh I’m not sure.) I don’t know if there was any attempt to sell the account or if this was done purely to be a kitten, but it’s embarrassing to admit I made it too easy for them to do this. Just since I made this post I’ve gone from being excited that I might get my account back to being upset at myself for letting this happen, to not even being sure I want it back at this point. I’m glad for my personal dignity’s sake I might be able to reclaim it, but this whole ordeal has just really turned me off to it. :/

Well, good luck on getting your account back. (You might want to run a security sweep and change your passwords if you haven’t already done so).

• Anet has since helped me figure out my account issues and is now working to resolve them and fix the account. I no longer need the help of this thread. I didn’t realize deleting my original post wouldn’t remove the thread though, so I’ll give the solution isntead.
  The gist of it was that I was banned and didn’t know why and wasn’t sent a reason due to no ticket response after nearly a month. The solution was that I posted here on this thread and on https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-7-days-older/page/53#post5047261 . The response afterwards was quick and they were able to determine my account had been compromised and someone else was claiming ownership. In order to fix it I sent them another ticket, but instead of requesting it to be unbanned or asking why, I explained that it was possibly compromised and that I would like to take the steps to retrieve the account. They then responded quickly that this one time they would help me retrieve the account but that I should take necessary steps to ensure it’s safety. I did so and provided them new credentials and they provided me a new serial number to prevent this from happening in the future. I hope this helps anyone having the same issue.*