Guild Wars 2

January, when I went out to buy things, resulting in destruction of large locks thief, into my apartment to steal, she discovered that my cousin and his friend, when my computer is ONLINE, he deleted my computer all the information, I’m going to sue him, but both parents intend to privately reconciliation, I have no idea, I was very poor.
They can not help me, I really was pathetic, a car accident yesterday, four months off really painful, I really want to quickly forget about this game.
Whether you believe it or not, because not a hacker incident, I only reluctantly spend every day.

If I understand correctly: In January, while you were out shopping, your cousin and his friend broke the large locks to your door, and since you left your computer on, were able to erase all the information contained within. You want to sue said cousin and friend, but their parents (and yours?) are going to reconcile this amongst themselves.

Now, months later, you have been in a car accident, and will be recovering for the next four months and would like to play Guild Wars 2 to forget your pain, but it has been closed for suspected botting or hacking?

Not sure what your question is, but if you are trying to access your account, you would need to speak to Customer Service, so they can assist you.

support. guildwars2.com
‘Ask a Question’

Good luck. =)

Car accident yesterday, in fact, it doesn’t matter.
My parents, cousin’s parents, his friends’ parents.
Forgive parties.Said not a game so much trouble.Very special.
See you believe it or not.Four months ago . I have Support them.
Many times.They said that even believe Remove one Needs its own branded Characters.Just a story, because it is impossible to give me a chance.
My English is not good.
I apologize.
Who would be stupid enough Remove yourself Practiced for a long time characters.

Have you opened a support ticket, BlackConcept? They will assist you. Or are you saying you have contacted support? If you have, you would need to post your ticket number for the Liaison to look into your case. Hope you make a quick recovery. =)

Please disregard previous response. At this moment we are not able to restore any Characters to your account. While we understand that you would have preferred to receive a different answer to your request, we must reiterate that we are unable to fulfill your request.

This is what they said. The answer.

I can only use mail to contact they .
I live in Asia.
No U.S. phone.
I can recall in my mind.

Anyway . Thank you .

Hi BlackConcept,

If I understand you rigth then someone broke into your appartment and among other things deleted things on your gw2 account.

The first thing is that yout have to have prove. You have to file a report with the local police bout this. If you didn’t do so ( now is too late) there is indeed no way you can prove that this has happened to you and your request will be denied.

The second problem is that you ask this now and not 4 month ago. Arenanet has an account restoration system. This system is generally used for compromised account through online hacking, but could be used for this situation. However the fact that it’s 4 months ago can be a problem, so it might be impossible for Anet to go back this far in time.

You might want to post here the 12-digits number so customer support can look into the ticket to ensure there is indeed nothing they can do

Thank you.
But I think to deal with this matter now
It is indeed very difficult .Time is too long .
Because missed this game.
So want to try.
Police did not report.Because it is a private settlement.

12-digits number is like Guild Wars 2 Serial Code?

Buy the game’s key ?

BlackConcept.8401:

Thank you.
But I think to deal with this matter now
It is indeed very difficult .Time is too long .
Because missed this game.
So want to try.
Police did not report.Because it is a private settlement.

12-digits number is like Guild Wars 2 Serial Code?

Buy the game’s key ?

No the 12 digit number is the reference number for your support ticket. It is in the subject of the email reply you had.

The number at the top of your mail to Customer Support. For example: 130123-123456

A number that looks like the above.

Oh, I understand.
Like this?
No solution, so are closed.
No solution, I can only find something else to do.

If I understand correctly, you still have access to your account, albeit sans your previous characters. You have some free time whilst recovering, so perhaps you can start a new character or two, and adventure about Tyria. I know this is not the optimal solution, but at least you can still have fun! Speedy recovery. =)

Yes.I still have the account.

I don’t know.
I have a few days in the online.
But others see strong.
And I need to start afresh.
Feeling tired.
I really like Guild Wars 2.
The other games are boring.
Yeah…..Maybe I’ll think about it.
Thanks for your suggestions.

BlackConcept.8401:

Oh, I understand.
Like this?
No solution, so are closed.
No solution, I can only find something else to do.

Thats great, it means the support liason (Gaile Gray) can have a look into it.

Maybe a tip for the future. Even when a ticket is closed you can re-open them by adding new information. This means all info stays in one ticket and that makes it easier for support to pick up the full story.

Look inside, it should be no way. I can give all give them. Believe it or not.
This is a very particular event. I do not know what for them.
Because nothing can be evidence.Perhaps the future I will think of something.
But perhaps useless.Thank you again.