Guild Wars 2

Hello. I try change my account email. But two same answers – Hello Michal,

Thank you for contacting the Guild Wars 2 Support Team.

After researching the provided information, we will not be able to assist you with accessing this account.

Regards,

Polly
Guild Wars 2 Support Team

And I want know WHY???
I play this game every day, because i love it. And this Polly really upset me today twice! i don’t know what to do. I really want change email address and old stop using!

You can update your ticket with more information that might lead to confirming you own the account.

Good luck.

I write everything in this tickets so idk why Polly don’t like me! I try write third and next and next and next.. And i hope they change it.

Having problems with email change as well, told I was in queue an hour ago in the review thread now my ticket is gone with no emails from support. Not sure what the issue is because I listed in my ticket all my acct details like serial number credit card and etc.

Thank you Gaile. After few emails its start looking better.

I had the same problem today, after entering all info except my gw1 serial (which I don’t have anymore),and I am the original owner (though at the time of purchase it was my nephew writing -maybe he put his name instead of mine), still, everything else is there. What am I supposed to do in the future if I need to authenticate !?
PS. Nvm, I managed to access my current e-mail again, problem solved.