Recovering CD Key for retail game-copies after loss?

Recovering CD Key for retail game-copies after loss?

in Account & Technical Support

Posted by: Reb.4239

Reb.4239

Now that I have your attention I would like to ask if there is a way for people who bought a retail copy from a 3rd party say Best Buy or Wal-Mart to recover the cd key used when registering an account? I asked as part of my ticket if they would send it to me and was told it can only be given out if a digital copy was sold online. How does this translate if you bought the basic game from a retailer and bought the digital deluxe edition through the in game store? If there is no way to ever recover a cd key that has been lost when buying from a retailer then shouldn’t we consider removing the cd key requirement for resetting a password? Obviously short of tattooing the code on your body many/most people at some point in the future will lose their key so what can be done at that point?

Recovering CD Key for retail game-copies after loss?

in Account & Technical Support

Posted by: chris.9142

chris.9142

Don’t there isn’t ifyou lose the paper its written on its gone

However you don’t have to use the key to change password just answer the other questions is enough

However why are you doing this you can obviously use your current password fine as you are logged in to the forum

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Recovering CD Key for retail game-copies after loss?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

The CD-key/Serial code is not necessary. CS will work with you and use other information to verify your account. They don’t usually give out keys, anyway, no matter where you bought it.

Recovering CD Key for retail game-copies after loss?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

The important thing to know is that the serial code is very seldom needed, so I believe you’ll be just fine. If you need support, we have other means to verify ownership in 99.999% of all cases.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet