Ref# 120911-001062

Ref# 120911-001062

in Account & Technical Support

Posted by: dogmeow.3765

dogmeow.3765

I am wondering if I was hacked and it is blocked, or is it a 72 hour suspension?

Do the warning pop ups say 72hour suspension if it is one or is this a generic message given for any number of possible problems?

Ref# 120911-001062

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

You’ve submitted a ticket. Please wait for a response.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ref# 120911-001062

in Account & Technical Support

Posted by: dogmeow.3765

dogmeow.3765

That did not answer my question at all. I was asking if the suspensions message you get trying to log in is generic or would it say you have been suspended for 72 hours…

Also if I were to buy another serial from your website would I be able to get a reimbursement on the first copy when you finaly unblock it? Or is this out of the question?

Ref# 120911-001062

in Account & Technical Support

Posted by: anonymouse.9053

anonymouse.9053

From what I have read, those who had their accounts compromised would see a message saying their accounts were permanently blocked / suspended / banned. The word “permanent” is key here.

If your suspension is for 72 hours, you probably did something you shouldn’t have done.

Ref# 120911-001062

in Account & Technical Support

Posted by: FurMaz.1645

FurMaz.1645

They disabled my support account. GJ Anet……………………………..
I only submitted one ticket too.