Can’t seem to find this info if there is a # to contact for a refund for a unplayable product?
Was purchased on this site.
Yes I saved the GW2setup.exe and changed it to Gw2.exe, I did log in but.. running at 20 – below fps?? I played prior to patch which was 140+fps just did a fresh install on kitten so this is why a re-install happened.
– system build is less then a week old, yes I have all current drivers from vendor sites (non from windows). Windows 8.1 is fully updated
i7-4790k 4.8 oc – Asus ROG maximus VII Formula – H100i cooler (steady at 34c 38c on heavy load) Asus ROG Mars 760 (SLi) 16GB GSkill 1866 rm (xmp / oc)
No new news from the tech ect.. what is going on is not great customer service. Posted this on a GW2 post on facebook but it was an kitten of a reply back.
I will not make a new folder/ rename the setup to Gw2.exe – doing so have no listing in my programs and if a fix is needed have to enable hidden folders delete the crap myself and GPUtweak, xsplit can’t see if I am playing ect..
If you want a refund you will need to contact support. Follow the support link a the top of the page then the submit a request link located on the top right of that page.
The FPS drop seems to be a problem with this patch and is probably a bug. If that’s why you are asking for a refund, you might want to wait as there are a lot of complaints about it and ANet is undoubtably looking into it.
Be careful what you ask for
ANet may give it to you.
The FPS drop seems to be a problem with this patch and is probably a bug. If that’s why you are asking for a refund, you might want to wait as there are a lot of complaints about it and ANet is undoubtably looking into it.
Just not the massive fps drop but also I can’t even download the game. I been trying since early afternoon yesterday through out the night and today. Now I take this to their social networking pages and they just keep deleting my comments how things are not working. I did try out the work around renaming the setup to .exe but that causes more problems with the programs I run that are not detecting I have it running. Since this route does not install in programs only out of a folder. Also have not seen a update from a tech or dev what is going on.
There is an update/post from a Dev regarding this issue. You can find it in the ‘Dev Tracker’, or by looking at the threads with a red tag in this or the other support sub-forum.
Good luck.
Oh, and be aware….if you do ask for a refund (which must be within 30 days of purchase), your account will be forever terminated, and you will not be able to re-activate it in the future. Not even if you buy another key.
Here’s a question, when did you purchase it? There is a limit on when they will refund a purchase. And it sounds like you have had your account for a while since you made a comment about prior patch.
