Guild Wars 2

I bought game twice, first time I didn’t think it went through, so I went in and did it again looked at email and they billed me for two!!
I tried the customer refund page and it just put me in circles, and would not let me file anything. I cant reach anyone, so I guess ill have to take it up with credit company. what a way to run a site. this sucks for new comers. can anyone help!!! knock knock anyone in charge????

I am not sure what you mean by ‘customer refund page’. Did you try submitting a request here? https://guildwars2.zendesk.com/anonymous_requests/new

You would click on the drop-down menu and select ‘Purchasing Issue’.

Some people have troubles with certain non-PC browsers, so you might try a different browser, and only from a PC.

ya I did all that, I can log into my account fine but when I go to put a ticket in it wont let me log in. says password is wrong, funny that it works when I log into my account.

If you want to make SURE your account(s) get perma-banned just continue with your reverse charge plan…..

LOOPYDOG.8916:

ya I did all that, I can log into my account fine but when I go to put a ticket in it wont let me log in. says password is wrong, funny that it works when I log into my account.

You need not log-in to submit a request to Customer Support. Just fill out the information requested at this page: https://guildwars2.zendesk.com/anonymous_requests/new

Click the drop-down box menu and choose accordingly. Good luck.