On August 26, I accidentally bought 2 Molten Alliance Mining Pick because of a response delay from the store. I submitted a ticket on the same day explaining what happened and requested a gem refund for the second Mining Pick. I have not received any answer since.
Post you ticket number in the sticky for tickets 3 days and older.
Or here.
Since its been over 3 days since you heard from them, post your information and the ticket number in this thread here for Gaile to review.
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