Guild Wars 2

Regarding “Promised” Incentives. i just upgraded my account with HoT last week after a few months break, we were promised character slots and gems back then for old players before the free to play conversion hit,i didn’t get anything upon logging in. bug or just something just didn’t meant to happen for those who didn’t bought the expansion on launch?

You had to buy the deluxe for the character slot or the ultimate version for the slot and the gems. No promises broken, you just bought the base version without reading this page.
http://buy.guildwars2.com/store/gw2/en_US/html/pbPage.heartofthorns?cid=91:5::::Global:166:::

You had to pre purchase actually for free character slots. No gems were awarded as part of prepurchase. If you had pre purchased the regular HoT you would have gotten one free character slot.

https://www.guildwars2.com/en/news/pre-purchase-community-address/

Veteran Player Appreciation
For all players who registered the core Guild Wars 2® game prior to January 23, 2015 and who upgrade their account by prepurchasing and registering any Guild Wars 2: Heart of Thorns edition before Guild Wars 2: Heart of Thorns‘ launch, we will add one additional character slot to your Guild Wars 2 account.

Pre-Purchase Clarification
If you purchased the core game from a third party, we are unable to provide a refund. However, if you registered the core game between January 23, 2015 and June 16, 2015 and upgrade it by prepurchasing any Guild Wars 2: Heart of Thorns edition before Guild Wars 2: Heart of Thorns‘ launch, we will add one additional character slot to your Guild Wars 2 account.

That’s it. Just 1 extra free character slot when pre-purchasing HoT, if you had the core game registered by June 16, 2015. If you pre-purchased the deluxe or ultimate edition you would have received 2 free character slots. Once HoT went live, the chance at the free slot was gone (other than the slot that comes with the deluxe and ultimate editions).

The gems came only with the ultimate edition and weren’t free. The ultimate edition cost $25 more than the deluxe and the only thing it had that the deluxe didn’t was 4,000 gems. So basically you got 4k gems for half price.

If you purchased the basic edition you can upgrade to the deluxe through the gem shop in game (I believe this is still true today no matter when you purchased the basic edition of HoT). If you purchased the basic or deluxe editions there is no way to ever upgrade to the ultimate edition, although you can create an entirely new account with the ultimate.

So the extra free character slot (when meeting certain criteria) is the only thing they promised, and they delivered. My GW2 account dates back to May 2014 and I pre-purchased the HoT deluxe and got 2 free character slots instead of 1.