Guild Wars 2

I cannot open the Black Lion Trading Company Window. After a while of loading I always get net::ERR_TIMED_OUT. What is the problem?

You might try clearing your cache. Instructions can be found via the ‘Support’ link above/below and Search (Cache).

Good luck.

It didn’t work. I did some test.

- I have a gaming rig and two laptops (One running Win8 and Macbook running OS X). On my gaming rig and on my laptop (Win8) I always get this message, but on my Macbook I can open the Trading post without problem.
- I tried disabling Windows Firewall and my antivirus but the result are the same. Still get the error message.

What else can I do?

Try the other suggestions in the ‘Problems with the Trading Post’ article?

You can contact the Tech CS Team via the same link and ‘Submit a Request’ for assistance.

Do make sure nothing is interfering with the Coherent program that is necessary for the TP/Gem store.

Good luck.

I guess you mean this post.

https://forum-en.gw2archive.eu/forum/support/support/Black-Lion-Trading-Post-Loading-Issues/first#post4146823

Tried it but I still get the error.

I think considering that it works on my Macbook it is safe to say that there shouldn’t be problems with the connection on my side. It is strange that it doesn’t work on my two Win8 machines. Anyway I’ve submitted a request for assistance.

No, I meant the articles in the Knowledge Base.

But, as noted above, the best place to secure assistance is from the Tech CS Team.

Good luck.

Update, in case someone has the same issue.

I fixed the problem by calling my ISP to switch from IPv6 back to IPv4. Seems to be a common issue with UPC.

And here’s the reply from ANet support:
“They tend to have issues when a program only runs with IP version 4, in the case of the Black Lions Trading Company browser uses only IP version 4, so if you don’t have this IP version it shows the error “net :: err_timed_out”. If you are unsure as to what IP version your ISP is using I suggest to contact them and ask them If you have both IP version 4 and IP version 6 or just the last one. If it’s only version 6 the Black Lions Trading Company wont work on this protocol and you will have to ask your ISP if they can provide you with IP version 4 in order to get the Black Lions Trading Company working correctly."