Guild Wars 2

In a moment of utter foolishness I managed to apply my wings of the sunless to the wrong spineguard, and then to compound this tried to use a black lion salvage kit to get it off again. This being the wrong option (I now realise) I contacted the customer support team to see if I could have the wings recovered. They responded that they were unable to do this:

“Although I can’t disclose information on our policies, I’d like to inform you that restoration of items is very seldom. For future reference, you might want to use a Transmutation Splitter, as it will undo a transmutation, and avoid salvage kits as they only have a chance to save upgrades (like runes) that are set onto items.”

So they are able to restore items but are choosing not to, and are unwilling to explain why. NB Transmutation splitters (which I have now looked into) are not obtainable ‘in game’ but only from the gem store hence why I had not come across them before.

Does anyone actually know what the policy is for this and why they will not help when someone makes an admittedly stupid error in hindsight? It seems that this would not hurt the game in any way (as the item is account bound and cannot be sold, for example) so this does seem a but arbitrary.

I have to admit to being very disappointed in the response from the admin in this case (generally they have been excellent in responding and I cannot fault the speed they turn around help requests in).

Any advice (other than ‘give up and don’t be such a twpsin next time!’)?

Well, no.

Unfortunately this is considered a player mistake and they do not restore that.

The wings are a free item, no money or gems involved.

The only restoration tool is an Account Restoration Tool, or, in other words, rollback. The policy, which has been stated many times, is they only do rollbacks, (or Account Restorations) for compromised accounts. Not sure why they worded the response quite that way, but that’s why they don’t do restorations for single items. Sorry for your loss.

Natomi.9427:

In a moment of utter foolishness I managed to apply my wings of the sunless to the wrong spineguard, and then to compound this tried to use a black lion salvage kit to get it off again. This being the wrong option (I now realise) I contacted the customer support team to see if I could have the wings recovered. They responded that they were unable to do this:

“Although I can’t disclose information on our policies, I’d like to inform you that restoration of items is very seldom. For future reference, you might want to use a Transmutation Splitter, as it will undo a transmutation, and avoid salvage kits as they only have a chance to save upgrades (like runes) that are set onto items.”

So they are able to restore items but are choosing not to, and are unwilling to explain why. NB Transmutation splitters (which I have now looked into) are not obtainable ‘in game’ but only from the gem store hence why I had not come across them before.

Does anyone actually know what the policy is for this and why they will not help when someone makes an admittedly stupid error in hindsight? It seems that this would not hurt the game in any way (as the item is account bound and cannot be sold, for example) so this does seem a but arbitrary.

I have to admit to being very disappointed in the response from the admin in this case (generally they have been excellent in responding and I cannot fault the speed they turn around help requests in).

Any advice (other than ‘give up and don’t be such a twpsin next time!’)?

Why are you mad at the Support Team? They’re not the ones who made the mistake. Everyone does something they regret from time to time. Take this as a lesson, and be more careful in the future.

And yes, Anet doesn’t undo player mistakes.

From responses I’ve read, they can’t or don’t go into accounts and add or remove items. The only thing they offer is a full account restoration to a specific point in time, once in an account’s lifetime and only for hacked accounts. Which indicates to me that this is time consuming and labor extensive and therefore expensive. Support has a budget to keep within and if they did account rollbacks every time someone made a mistake they would quickly go over it. If they offered it, they would have to do it for trivial reasons. One guy salvaged an ecto and wanted support to give it back. He filed a support ticket and made a thread about it in the forum. This sort of thing would tie up manpower for people who have real account problems, making solving their problems take longer.

I thought the restoration tool didn’t work anymore since mid 2012 or is that only for the original guild wars?

Coast.5162:

I thought the restoration tool didn’t work anymore since mid 2012 or is that only for the original guild wars?

Idk about Guild Wars 1 but people have been getting account restorations in Guild Wars 2, including one of my guildies.

Coast.5162:

I thought the restoration tool didn’t work anymore since mid 2012 or is that only for the original guild wars?

Well since GW2 only came out the end of 2012, I’m not sure what you are talking about.

Gaile Gray.6029:

Natomi — what is the ticket number? Thank you.

Ticket was: 130925-001378

Many thanks.

Why are you mad at the Support Team? They’re not the ones who made the mistake. Everyone does something they regret from time to time. Take this as a lesson, and be more careful in the future.

I’m not mad at them, just myself But point taken, and I will be much more careful in the future. Cheers.