Restore my account please

Restore my account please

in Account & Technical Support

Posted by: darklight lord.2391

darklight lord.2391

on the 11th November my account was hacked I mailed support and they reset my passwords I also asked if my account can be restored before the hack to recover my lost items/armour/weapons this request was ignored. I have now asked 3 times for my account to restored to a earlier point and they keep resting my password I am getting very frustrated some one please help

Restore my account please

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Well, that sounds frustrating.

The only person who can help you directly is Gaile, and it’s currently midnight for her right now.

Try updating your ticket once more and put in as the first thing you say,

DON’T SEND ME A PASSWORD RESET! Then tell them you are needing an Account Restoration.

Restore my account please

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Any chance you account has been restored previously? They will ONLY do a rollback ONE time.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Restore my account please

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

If this is still an issue, please post in the Tickets for Review thread above. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet