Guild Wars 2

Hello,

I have a guild member who was away from the game for quite a while due to being deployed overseas. He finally cleared to return home from the hospital (combat wounded) and would like to begin playing with us again while he heals. Unfortunately, our guild transferred while he was away and he is unable to join us due to full status.

Please advise. He has put in several tickets and has even offered to verify his status, but it seems to have fallen on deaf ears.

Thanks

If the server is a full server, he will be unable to join it. However, I believe it is dependent on either how many people are online at the time or are in wvw…I can’t remember which one that is so I apologize about that. But it is best for him to try to transfer at a time when most people on the server aren’t online (normally this is at night when most people head to bed).

Someone else may be able to give you a little more information than I could. Good luck with the transfer!

Due to the new way that Server Population is calculated (it’s based on WvW now), any Servers with Full status won’t be changing their status anytime in the foreseeable future.

Your friend can play PvE with you from any Server, but to join you in WvW would require the rest of the guild to change Servers.

Good luck.

Yes, thank you. Perfectly understand how the system works, but ANET has made exceptions in the past on a case by case basis and this should be one of them.

We are not a PvE guild at all, so that isn’t an option.

I’ve not seen any evidence of the CS Team making an exception to the Full status of any server.

If you have proof of this, perhaps your friend can update his ticket and show it to the CS Team.

I’m sure that we all hope that everyone is treated equally within the game. Good luck.

sigh ….no they haven’t change the ‘full’ status of a server. That would be a silly approach to resolve a problem. What they have done in the past in circumstance like this is allow the person to purchase the gems required for the transfer and do it for them, bypassing the full status.

I know you are trying to be helpful, but …… yeah.

You misunderstood. I didn’t imply they changed the status of a Server. I said I’ve not seen any exceptions to the Full Status rule.

Again, if you have proof the CS Team did so, then have your friend update his ticket.

Good luck.

Anyways, there needs to be exception in policy for military service members returning home from deployment. Punishing them for their service because of changes that happened while gone is silly.

Inculpatus cedo.9234:

You misunderstood. I didn’t imply they changed the status of a Server. I said I’ve not seen any exceptions to the Full Status rule.

Again, if you have proof the CS Team did so, then have your friend update his ticket.

Good luck.

Well they did it for me about a year ago and I have seen it done for people numerous times in the past. I have not seen it done since they changed the way the full status calculation is done, however.

Well, great! Then, your friend can update his ticket. No one on the forums can change the policy, only the CS Team can help your friend.

Good luck.

Inculpatus cedo.9234:

You misunderstood. I didn’t imply they changed the status of a Server. I said I’ve not seen any exceptions to the Full Status rule.

Again, if you have proof the CS Team did so, then have your friend update his ticket.

Good luck.

Just curious How is it you know all about Anet and all the in and outs of support. I see you posting in just about every thread with ‘advice’? Are you a part of the team (I don’t see a tag) or just a player who likes to be involved in the support area.

You are not an ANET employee or anyone that has any power to assist us. Not sure why you even responded given the issue can only be resolved by someone that works for ANET. As pointless as your responses have been, at least they have kept the topic bumped to the top …. so thank you for that.

Blude.6812:

Inculpatus cedo.9234:

You misunderstood. I didn’t imply they changed the status of a Server. I said I’ve not seen any exceptions to the Full Status rule.

Again, if you have proof the CS Team did so, then have your friend update his ticket.

Good luck.

Just curious How is it you know all about Anet and all the in and outs of support. I see you posting in just about every thread with ‘advice’? Are you a part of the team (I don’t see a tag) or just a player who likes to be involved in the support area.

Probably trying to be helpful…. but it isn’t working out so well.

This isn’t the place to get an anet employee to assist you about account transfers…that would be Customer Assistance.

Inculpatus’ replies haven’t been “pointless”,they’re on point as far as I know.

The CS team has not made any special exceptions for players wanting to transfer servers to be with their guild, military service or not.

Cillard it seems you knows all best than you also should know that the only way is to send an ticket at CS and not an forums post…

support will not discuss this issue at forum

I made a forum post because CS hasn’t responded in anything even remotely resembling a timely manner.

Also MrFayth, you are 100% wrong. The most certainly have.

If they haven’t responded to the ticket in 3 days you need to post here: https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-3-days-older-1