Rich Dragon Chest Complaint

Rich Dragon Chest Complaint

in Account & Technical Support

Posted by: Bailey.6892

Bailey.6892

I see that they are now going to give the bloody recipe sinc ethey failed to do their job right the first time and have it as a drop option.

So those who kept wasting gems on it having 0 chance, why the meager compensation? Should give the recipe and the amount of chests the customer had purchased. Or give a couple weapon skin tickets for each purchase.

Had I known the chests were not coded right I would not have wasted the gems on them, and what you have offered anet is not enough compensation. Could easily have gotten it in the first chest if the coders had done their job right.

Rich Dragon Chest Complaint

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Considering how low the drop rate was for anything except candy, you could have bought that many rich coffers with it as a chance and still not gotten even one. After all, how many tickets did you get from the rich coffers? Many people bought a number of coffers trying for that and didn’t get any. So now you have one recipe. They are likely account bound and if so, you only need one anyway.

Rich Dragon Chest Complaint

in Account & Technical Support

Posted by: Rajani Isa.6294

Rajani Isa.6294

Why tickets?

The patch notes states only that the recipe wouldn’t drop. Not tickets, or anything else. Considering that, asking them to give out anything else but the recipe is greedy. Now I could undersand asking for anyone who bought more than, say, 40 to get 2 recipes or something like that, but not jade tickets.

And considering the nature of the RNG, you had a good chance of not getting one anyway (bah, ALMOST bought a batch of rich chests yesterday… sigh).

And they are not about to give someone a number of chests equal to what they have already opened and in many cases, benefited from). The only way I seem them doing this would be removing all previous benefits first and that would cause an outrage.

Rich Dragon Chest Complaint

in Account & Technical Support

Posted by: Bailey.6892

Bailey.6892

Why not tickets,
The point is that their coder messed up and is still most likely employed. So the customer is being forced to eat the coders mistake and that is not right. The issue was on anets end not the customers. I mean granted it worked out great for anet claiming they were selling one thing and not actually selling the item causing people to keep buying chests when it is possible all they would have needed was one chest.

Rich Dragon Chest Complaint

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Random drops are truly random. Giving out free coffers would not be appropriate, because the issue wasn’t with the coffers, but only in the fact the one item was not available. The remainder of the drops were just fine. Saying, “I had bad luck, give me a do-over” isn’t the way things go. The issue with the recipe is being addressed through generous compensation, because the recipes are being given to everyone when not everyone would have earned one.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet