I was trying to purchase some gems earlier, and was met with a message about my account not being able to do so due to security reasons when trying with both PayPal and credit card. I asked about it and received the following stock message:
In reviewing the purchase attempts, we have found that you have triggered our Risk Management security feature. As we are unable to override Risk Management, the only suggestion we may offer at this time is for you to locate a local or online retailer offering the the product you wish to purchase. Gem Cards are available from several retailers around the world. Here is a list of authorized retailers that are selling Gem Cards.
Canada: Best Buy Canada, London Drugs, EBGames
United States: Fred Meyer, Hasting, NewEgg, Fry’s, Amazon, Best Buy, Game Stop
Germany: Gamestop, Media Markt, Saturn
France: FNAC, Amazon
Belgium & Netherlands: Game Mania, Free Record Shop
Italy: Amazon.it
Spain: FNAC, Gamestop
Norway, Sweden, Denmark, Finland: CDON, Webhallen
South Africa: BT Games
Please be sure to only purchase from our authorized retailers listed above.
Let us know if you have any further questions.
How long does such a lock usually last? I guarantee that my account has not been compromised
ArenaNet Communications Manager
Please update your ticket to ask this question. I believe that the team involved will be able to answer you most accurately.
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