Rollback Request

Rollback Request

in Account & Technical Support

Posted by: Maya Strong.1654

Maya Strong.1654

My account was recently hacked, my password kept being denied after numerous changes until finally someone got on my account and stole most of my gold and items. I had already sent a ticket about this and I managed to get my account back but all of my gold and items are still gone. I sent another ticket about a rollback request but it has not been answered and it has been about three days. I’ve done multiple things to keep my account and email safe after the hack, changed password on my email and account and router. My ticket number is 574092

Rollback Request

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can post your ticket number in the Sticky (Tickets 3 Days and Older) for a review. Good luck.

Rollback Request

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Submitting a second ticket will delay the resolution of this issue. In addition, the queues are backed up, so please wait a few more days for this to be reviewed and resolved.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet