Guild Wars 2

I disabled my 2-tier authentication earlier today at work. Then proceeded to setup the SMS authentication. Everything went very smooth, I received the code on my phone in seconds and was able to confirm the setup. Next I tried logging into the game at work which when logging in it prompted for the code. I was able to enter the code and tell it to remember my location. My problem is now that I am home I try to log into GW2 or the Forums (currently remoted into my work pc to type this out) I am prompted with entering the code. I receive the text message within seconds again but when I check the box to remember network and enter the code I get the error message. No idea if anyone has tried to log in from multiple locations using the new SMS code, but I have tried multiple times. Trying the forums or the game, neither work. But it seems everything still works from my workplace. Might have something to do with how I told it to “remember my location” while at work?

Any help would be great. Also ticket: 1674599 because I could not log on to the forums from home to post this message.

Error Message:
“Authentication Code Expired
The code you entered was not recogized by our system. Please log in again to try again.”

Edit: Please do not merge this with the bugs thread. Since this is not an in game issue but rather an issue with the new SMS authentication.

Edit 2:
After trying many times, I can finally log in. I have to be sure to not check the “remember my location”. The login will only work if I do not select that option. I tried logging out then checking the box and received the same error. So it definitely looks to be when selection the “remember my location” option. Hope this helps the developers to get this straightened away.

I am having the exact same issue. It’s not just you

Is yours the same setup as mine, where it worked at one place then did not work at another? If so may help the developers track down the issue.

I should also mention that the text messages came from different senders. The original sender started with an 8. The sender now that I am home starts with a 7.

Yeah, mine worked fine at work, installed smoothly. I tried to log on at home and I get the standard error screen on any attempt to log in. All of my texts come from the same number (776836)

If you attempt to log into the forums that is when you get the better description of the error saying that it is not a valid code.

Hope this information helps people trying to set up SMS authenification.

https://help.guildwars2.com/entries/95445077-Help-with-SMS-Authentication

When will SMS Authentication be available?

Starting on July 28th, 2015, we’ll be gradually rolling this feature out for new and existing accounts. New accounts will see the option to add SMS Authentication during the registration process. For existing accounts, you’ll see a message on the launcher inviting you to add authentication once it’s available.

I tried to set up SMS Authentication on my account, but I got an error message.

If you see a message asking you to wait five minutes and try again, it generally means that there have been too many recent attempts to send security codes to the number you’re using. Waiting five minutes before trying again should resolve this error.

You may see an error if our system can’t deliver an authentication code to the number you entered. If the number you’re using is for a regular cell phone or land line, double check the number for accuracy. If the number is for a different kind of phone service, it’s probably not compatible with our system. You can try a different number, or check out the Authenticator App for another great way to protect your account.

Just a flesh wound.3589:

Hope this information helps people trying to set up SMS authenification.

https://help.guildwars2.com/entries/95445077-Help-with-SMS-Authentication

When will SMS Authentication be available?

Starting on July 28th, 2015, we’ll be gradually rolling this feature out for new and existing accounts. New accounts will see the option to add SMS Authentication during the registration process. For existing accounts, you’ll see a message on the launcher inviting you to add authentication once it’s available.

I tried to set up SMS Authentication on my account, but I got an error message.

If you see a message asking you to wait five minutes and try again, it generally means that there have been too many recent attempts to send security codes to the number you’re using. Waiting five minutes before trying again should resolve this error.

You may see an error if our system can’t deliver an authentication code to the number you entered. If the number you’re using is for a regular cell phone or land line, double check the number for accuracy. If the number is for a different kind of phone service, it’s probably not compatible with our system. You can try a different number, or check out the Authenticator App for another great way to protect your account.

I have tried for the last 2 hours, about every 30 minutes. Error still exists.

After trying many times, I can finally log in. I have to be sure to not check the “remember my location”. The login will only work if I do not select that option. I tried logging out then checking the box and received the same error. So it definitely looks to be when selection the “remember my location” option. Hope this helps the developers to get this straightened away.

Susan Thayer.2704:

We have reviewed the “remember my location” check box and see that there is a problem. Thank you so much for reporting it. We will endeavor to get this fixed sometime soon.

Thanks! I am glad there was at least a work around without having to disable the SMS. Look forward to seeing the update.

Just tried it out, everything is fixed. Keep up the good work.