[SOLVED] Install issue: Gw2Setup.exe unable to access local.dat
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Posted by: Brian.7548
in Account & Technical Support
Posted by: Brian.7548
Hi team,
I’ve just bought the game via the website and have downloaded Gw2Setup.exe
When I run the program, it immediately gives me the error
“Guild Wars 2 is unable to access its archive file Local.dat. Please verify that the file is available…”
Ironic given that file doesn’t exist on the computer and I haven’t touched the beta etc.
I’ve tried the suggestions in other threads such as disabling all the msconfig things (inc antivirus) but that has yielded nothing. I’ve tried getting a GameAdvisor log but GameAdvisor won’t install and gives me a 0xc0000005 error upon running the file.
Any help that could be provided would be much appreciated
- Brian
in Account & Technical Support
Posted by: Brian.7548
I’m running Win 7 64 bit, all service packs up to date, graphics card drivers are up to date as well.
Thanks
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Posted by: Refraction.1892
try right clicking on gw2setup and choosing Run as Administrator" its possible that the User Account Control is interfering with it.
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Posted by: Amarinth.8534
Also if you’re installing GW2 to Program Files or some other OS-created folder, try installing it somewhere else to folder of your own creation like C:/Games
Sometimes games have problems with write permissions due to Windows security, even if you run the program as admin and UAC is disabled – that’s why some games advise avoiding Program Files. I use C:/Games as the install folder for all my games + Steam these days.
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Posted by: Brian.7548
Thanks for the responses team – much appreciated.
I’ve got no UAC’s as I’m the only user and I admin by default.
Also, I never got the screen where I could select a location to download GW2 into.
It’s quite an odd issue and it’s come up in the past with other programs as well – namely Adobe Reader.
The problem has been fixed by simply inserting a USB drive and mapping it to Drive E:
By way of background, all my non-system files use to be on Drive E.
I did a bit of jigging around a year ago and changed it to Drive D.
Having done a bit of Googling around – I found a suggested Reg fixes and I manually updated that, but it didn’t fix the problem – Adobe Reader (and I suspect the Guild Wars install) still wasn’t able to find Drive E – I’m sure that mapping is somewhere in my reg.
Anyway, someone suggested tos imply put in a USB key and map it to drive E.
I did that and both GW2 and Adobe Reader installed without a hitch.
Tech support – maybe this is something to address in the coding
I have no idea if its an easy fix but I’m pretty sure there is a similarity with the Drive ‘location’ Adobe Reader Installer was looking for and the location GW2setup was looking for.
Hope that helps other people
(edited by Brian.7548)
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Posted by: BTSchnarfy.1867
Thank you! I mapped a USB drive to Z:\ and it worked perfectly!
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Posted by: Lilareth.8036
I have this problem as well. With about half the game patches, the launcher will suddenly be unable to write to the local.dat file. If I restart my computer the problem is fixed and the launcher will run. Yesterday I was tinkering around and discovered that there were 3 GW2 files that had no assigned permissions at all. I changed the permissions and it worked, until the patch last night. It looks as though the patch wiped the permissions from the file. Is there any way to prevent this?
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