Guild Wars 2

Hey my friend Fostyy.9460 has a problem with his account. He has been playing the game since the release logging in just fine. Then Monday morning he tried to log in and it said that the email he was logging in with had no account associated with it.. When he tries to log on to the forums it tells him the same issue. He recieved an email before hand to verify his account which he did and has been logging in to the game fine up until this point. He has left a support ticket under hacked accounts and login issues, but no reply has been given.

This just happened to my gf yesterday. No reply from Arena net but its likely that it means your accounts email address was changed with out your knowlege. (AKA Hacked). In order for this to have happened your email would have to have been compromised. create a ticket in the support page for hacked accounts and provide the required info. Crosses fingures for you

he has been hacked he needs to go to http://en.support.guildwars2.com/

Submitted from Web – 09/04/2012 07:52 AM [Incident:120904-005145]
hes already submitted a ticket no reply

This is the way it will go down. You will submit a ticket and wait 3 or 4 days for a reply. They may or may not retrieve your email at that time. If they don’t then expect a few more days of waiting. If they do then you will try and log on however you will be banned. At this point you will update and resubmit your ticket and wait an unknown amount of time to have your account unbanned.

He sent a ticket today to the hacked account support and yesterday morning he sent one to the login issues

Demigod.7516:

This is the way it will go down. You will submit a ticket and wait 3 or 4 days for a reply. They may or may not retrieve your email at that time. If they don’t then expect a few more days of waiting. If they do then you will try and log on however you will be banned. At this point you will update and resubmit your ticket and wait an unknown amount of time to have your account unbanned.

just wanted to finish this post up

then once you finally get back in to the game days and days later your toons will be naked and left with no money

My friend purchased a retail copy of the game, installed it, created his account and received this error when he attempted his first login. After waiting 48 hours for a response from ANet he exchanged the game at the store. He setup a new account with the new serial code using a different email account and received the same error on his first login attempt. How can this be hacking, he had registered his copy of the game within 5 minutes of the error. Very frustrating. His ticket number (for the second copy of the game) is 120905-00153

Wish my friend could get some help hes done everything asked with support ticket and all with no reply for 2 days