Guild Wars 2

Here’s the update you’ve been waiting for.

As those of you in the thread are aware, for about an hour on Tuesday, February 17, our website displayed inaccurate pricing for our Digital Heroic Edition. Instead, the website displayed an incorrect item name (“Booster Bundle”) and an inaccurate price. We apologize for this issue, and will be refunding any charges related to the attempted purchase of that particular item. All refunds will be issued via the payment method used to check out, such as a credit card, debit card, prepaid card, or PayPal®.

Refunds normally appear on an account or card within a few days of processing. We ask that those involved please allow at least three business days for the credit to appear on the relevant account. After that point, we’ll be happy to answer any questions through Customer Support via our website.

We apologize for any inconvenience that this issue may have caused, and we are working to ensure that this does not happen in the future.

brom balagon.4903:

do we open paypal dispute or does the refund come back its self? dont wanna open paypal dispute if it will get my account in trouble or something that i use it with normally to but gems on

lil clarification on this please

Oh hey, we want to make this painless for you. No need to open a dispute or do anything at all. The refund will be made without any effort on your part. You should receive an e-mail about this, as well, just to keep you in the loop.

I agree with you, SP. In fact, since this is a done deal and the matter is resolved, I’ll take that advice and smack a Kwik-E-Lock on this.