Guild Wars 2

Hi, I pre-purchased my copy of Guild Wars 2 digitally before the beta events started, in early 2012. Recently my friend that bought it at the same time wanted to start again after six months off, but he has to retrieve his account. The problem is that he can’t find the mail with his serial code. I also checked my own mailbox for the mail with my own serial code, but just as my friend I can’t find it, it is just not there. I got mails from before and after the purchase, it is just that one mail that is missing. How can i retrieve my serial code, for safe keeping if I lose my account in the future?

You can’t Anet will not give out serials, ever.
But your friend should submit a ticket or email support and give as much info as possible. They will work with him.

Also, can he access the forum? If so his password could be saved into his internet tools.

I also can not find this specific mail, while all the other mails are still in my account. maybe at the time we bought this digital edition before headstart, the key was not send by mail (maybe shown on the site as a part of the dialogue) and in our excitement we didn´t recognize that we never got such a mail and therefor schould have made a screenshot ….

I googled and found this. Don’t know how useful it is but you can look it over.
http://compsimgames.about.com/od/gamingtips/qt/serialnumbers.htm

Or you can contact support, see what they say. Go to the support tab at the top of the page then to ‘ask a question’.

Hmm, I guess I’ll try and contact the support team, thanks guys.