Serial code retrieval

Serial code retrieval

in Account & Technical Support

Posted by: florenpwn.7893

florenpwn.7893

Hi, I pre-purchased my copy of Guild Wars 2 digitally before the beta events started, in early 2012. Recently my friend that bought it at the same time wanted to start again after six months off, but he has to retrieve his account. The problem is that he can’t find the mail with his serial code. I also checked my own mailbox for the mail with my own serial code, but just as my friend I can’t find it, it is just not there. I got mails from before and after the purchase, it is just that one mail that is missing. How can i retrieve my serial code, for safe keeping if I lose my account in the future?

Serial code retrieval

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You can’t Anet will not give out serials, ever.
But your friend should submit a ticket or email support and give as much info as possible. They will work with him.

Also, can he access the forum? If so his password could be saved into his internet tools.

Serial code retrieval

in Account & Technical Support

Posted by: CptTrips.6512

CptTrips.6512

I also can not find this specific mail, while all the other mails are still in my account. maybe at the time we bought this digital edition before headstart, the key was not send by mail (maybe shown on the site as a part of the dialogue) and in our excitement we didnĀ“t recognize that we never got such a mail and therefor schould have made a screenshot ….

Serial code retrieval

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

I googled and found this. Don’t know how useful it is but you can look it over.
http://compsimgames.about.com/od/gamingtips/qt/serialnumbers.htm

Or you can contact support, see what they say. Go to the support tab at the top of the page then to ‘ask a question’.

Serial code retrieval

in Account & Technical Support

Posted by: florenpwn.7893

florenpwn.7893

Hmm, I guess I’ll try and contact the support team, thanks guys.

Serial code retrieval

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

There are many means to verify ownership, so the serial code is not a do-or-die matter. It helps, but I believe the team will be able to assist even without that code.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet