Q:
So i’ve been playing and my wife wanted to play with me on her old account.
Trying to reset the password, the terrible system asks for a character name AND a serial number.
HOW ARE WE SUPPOSED TO FIND A SERIAL NUMBER on a digital purchase from actual GW2 LAUNCH which is some time ago?
in Account & Technical Support
Posted by: Inculpatus cedo.9234
You can try your saved email messages, or wherever you put important information related to purchases.
As an alternative, you can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance.
Good luck.
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