Serious Error Occurs

Serious Error Occurs

in Account & Technical Support

Posted by: Noremac.1086

Noremac.1086

I just installed GW2 but now whenever I go to update it a serious error occurs. I am not sure how to contact support or get it fixed. The error says:

—> Crash <—
Exception: c0000417
App: Gw2.exe
Pid: 4312
Cmdline:
BaseAddr: 013B0000
ProgramId: 101
Build: 52755
When: 2015-09-09T16:51:12Z 2015-09-09T11:51:12-05:00
Uptime: 0 days 0:05:46
Flags: 0

—> System <—
Name: CAMERON-PC
IpAddr: 192.168.1.103
Processors: 4 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 5281MB/ 8104MB 65%
Paged: 13039MB/16207MB 80%
Virtual: 3849MB/ 4095MB 93%
Load: 34%
CommitTotal: 3167MB
CommitLimit: 16207MB
CommitPeak: 4870MB
SystemCache: 5214MB
HandleCount: 27204
ProcessCount: 72
ThreadCount: 1277

—> Process Memory <—
Private: 89MB
WorkingSet: 98MB
PeakWorkingSet: 108MB
PageFaults: 15302406

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0xdf0 <—

—> Trace <—
Pc:04acabd6 Fr:0530c5f0 Rt:04acabd6 Arg:00000000 00000000 00000000 00000000
Pc:04acabd6 Fr:0530c5f4 Rt:00000000 Arg:00000000 00000000 00000000 00000000

—> Thread registers <—
eax=0530c320 ebx=00000000 ecx=00000000 edx=00000000 esi=051c6ad8 edi=051c6ad8
eip=04acabd6 esp=0530c5f4 ebp=051c6ad8
cs=74520023 ss=746e002b ds=7754002b es=002b fs=5300053 gs=530002b efl=00000212

Serious Error Occurs

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can contact the Tech CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance.

Good luck.