Severe Lag, suspected packet loss

Severe Lag, suspected packet loss

in Account & Technical Support

Posted by: redmug.7165

redmug.7165

Hi,
About 6 months ago I went into GW2, and started experiencing severe lag. There was alot of rubberbanding, and the game was only playable when all the settings were turned to low. Prior to this lag happening, I was able to run GW2 at medium to high settings without any lag whatsoever.

These are my pc specs:
CPU : i5 2 400
GFX: Radeon HD 6850
Mobo: Gigabyte p67aud3rb3
HDD: Seagate 500 GB
SSD: Kingston HyperX 3k
PSU: 750w Thermaltake Toughpower XT Bronze
RAM: 4GB 1600mhz G Skill
OS: Windows 8 Pro

I talked to Anet support and they showed me how to run a ping test and plot the ping, and I have attached that ping report. They told me I was suffering from packet loss and that I have to contact my ISP.

Upon contacting my ISP however, they said the problem was not on their end and that I would have to talk to Anet.

I have read many forums about this same issue, but I am really confused as they all give different answers….

Could someone please tell me who is at fault? Anet or my ISP, and how would I fix this?

I have tried things like Battleping and Smoothping, but none of them have worked
The odd thing is, I tried it at a friends house the other day, and I still lag!

Thanks,
Redmug

Attachments:

Severe Lag, suspected packet loss

in Account & Technical Support

Posted by: derpy.7236

derpy.7236

they told me the same thing, but i play on a laptop and experienced the same lag on 3 different ISP’s. if you go through the forums you will see lots of people reporting lag, Anet has not commented on the subject so i believe the problem is with them and they are ignoring it. most of the issues started 2 weeks ago.

Severe Lag, suspected packet loss

in Account & Technical Support

Posted by: Arlette.9684

Arlette.9684

they told me the same thing, but i play on a laptop and experienced the same lag on 3 different ISP’s. if you go through the forums you will see lots of people reporting lag, Anet has not commented on the subject so i believe the problem is with them and they are ignoring it. most of the issues started 2 weeks ago.

This

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Severe Lag, suspected packet loss

in Account & Technical Support

Posted by: Skribulous.3521

Skribulous.3521

There is something going on with Anet’s servers. Run the built-in diagnostics function (Gw2.exe -diag) and check out the “Checking server connectivity” and “Tracing network paths” sections in the NetworkDiag.log text file that is generated, you will see some errors there.