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Posted by: Zippy.8102

Zippy.8102

Hello everyone! I have a big problem.I think it’s from overheat but anyways.I was playing GW2,when suddenly my PC Shut Down.It may be the overheat thing but I don’t know !
Could you give me some tips or anything that could help me ?

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Posted by: Kyllaa.1385

Kyllaa.1385

You should really read some of the other threads about this, I know I’ve personally commented on several already as have many others. There are a lot lately, just look through the first few pages here. Definitely could be overheating though.

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Posted by: SandraSolace.7682

SandraSolace.7682

Also, we would need a lot more info

Do you have a crash log?

And if it is overheating, is it a desktop or laptop? Are they free of dust?

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Posted by: Zippy.8102

Zippy.8102

@Kyllaa I searched but I haven’t found anything good.
@Sandra I use a PC(I said it there) and yes,it’s free of dust.

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Posted by: SandraSolace.7682

SandraSolace.7682

And the crash log?

Did you actually check the temps?

Still not a lot of info to go on.

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Posted by: Zippy.8102

Zippy.8102

Crash.dmp? I tried to upload it but it’s not allowed.
Temps? Where are they? :S Sorry.I don’t know really much about those kinda things.

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Posted by: SandraSolace.7682

SandraSolace.7682

Yes crash.dmp and you should be able to upload it here.
There are different temp program’s online but I’m not sure which one is best.

Someone else with some tips for OP?

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Posted by: Zippy.8102

Zippy.8102

I tried to upload.The .dmp files are not allowed :|.

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Posted by: SandraSolace.7682

SandraSolace.7682

What about the ArenaNet.log?

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

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Hi Zippy – In order to help you we’ll need some more info. How often does your PC shut down when playing Guild Wars 2? How long are you able to play before this happens? Does your PC simply power off or do you get any kind of error message when this happens?

Also, if you’re able to post your full system specs or attach a Game Advisor report to the thread (you can find info on how to do so in the sticky thread regarding contacting support) this would be much more helpful.

The more information that you’re able to provide the more quickly and efficiently we’ll be able to provide some sort of feedback.

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Posted by: Zippy.8102

Zippy.8102

Hello and thanks for your help.Before it shuts down I can play like 20mins.It doesn’t give any error before shutting down.Just completly shuts down.It happends often.Today I was in the new dungeon and I had to leave my party 3 times,because it shutted down.
Here is my dxdiag and the Game Advisor.
I will update the GameAdvisor when it’s done

Attachments:

(edited by Zippy.8102)

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Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

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Hi Zippy – My first thought is this could be either heat or an issue with your power supply unit. The only issue I saw in the Game Advisor report is that you are missing the SP1 Windows update. I would recommend updating this and then doing a clean installation of your video card drivers as there are some newer ones available. While this likely isn’t the cause of the issue, it could be a contributing factor and if anything, applying these updates should at least improve in-game performance for you.

I would like for you to try monitoring your CPU and GPU temperature while playing the game. There are multiple programs available to do this, and one example is “SpeedFan.”

If you wish to use SpeedFan (not supported by NCSOFT or ArenaNet) please download it at the following URL:
http://www.almico.com/sfdownload.php On this page, click the blue link that says “SpeedFan 4.47” and install it.

Regardless of which program you use to monitor the temperatures, please try playing the game in windowed mode and monitor the CPU temperature while playing the game. Please take a screenshot of the program’s readings.

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Posted by: Zippy.8102

Zippy.8102

Here.Take a look at these!
Thanks a lot for your help ! I love the Support System of this game !!

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Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

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Hey Zippy – Thanks for the screenshot and the Game Advisor report! From what I can tell this doesn’t appear to be an overheating issue but very likely hardware based. And so, I’d really recommend creating a Technical Support ticket so we can better assist you one on one and narrow down the cause of your system shut down. The thread below should detail contacting support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

You should definitely receive a response today and hopefully fairly quickly

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Posted by: Zippy.8102

Zippy.8102

It’s ok ! I submitted a tickect ! Thanks for your time !
Regards,
Alex

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Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Hey Alex, glad to hear it! If you find a resolution to the issue, please update your thread so you can help others who may be having a similar problem.

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Posted by: Zippy.8102

Zippy.8102

Ashley,you were right.I received an answer today,and it seems it’s caused by Windows or my Video Card.