Slow patch download and Frequent Disconnects

Slow patch download and Frequent Disconnects

in Account & Technical Support

Posted by: Inferno Bartron.5819

Inferno Bartron.5819

Hi Everyone,
I just moved into a new apartment and I’m getting a lot of issues with my new internet. I have Charter Internet and recently when I try to download game updates my download speed starts fine, then just goes down to nothing and I get a connection error. When I finally do get in game, I’m getting (I believe) error 7s and disconnecting whenever I open a new window (like the hero panel) or sometimes just randomly.

I figure this is on the Charter side of things and not Anet’s fault, but I wanted to see if anyone else had this issue and how they fixed it. I’m not at my home computer, so I won’t be able to take screenshots until tonight. Thanks for the help!

Slow patch download and Frequent Disconnects

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Inferno Bartron,

More than likely the issue is with your ISP as you’ve guessed since this issue only started occurring after your move, but it definitely wouldn’t hurt to get in contact with them to see if there’s anything that they could do for you.

Beyond this, if your ISP is not willing to help you out or doesn’t think there’s an issue on their end, you could always try a VPN as this alters the route your connection takes to reach the game servers, and it may help. Obviously it’s not the most ideal solution though I highly encourage you to get in contact with your ISP.

If you create a shortcut to Guild Wars 2, right-click the shortcut and select “Properties,” if you add the “-diag” (without the quotes) to the end of the Target line, you should be able to generate a network diagnostic report upon starting the client. This report should give you a couple of traceroutes which should show you a couple of traceroutes and that should show you where you’re getting packet loss in your connection, if any.

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